Front Office Manager

Pyramid Global Hospitality is a renowned company dedicated to putting people first. With a robust commitment to fostering an inclusive, supportive, and diverse work environment, Pyramid Global Hospitality stands as a leading hospitality company that values employee growth and development. The company operates over 230 properties worldwide, offering a collaborative atmosphere where team members can thrive and succeed. Employees benefit from a comprehensive package of perks including health insurance, retirement plans, paid time off, on-site wellness programs, and unique local discounts. At its core, Pyramid Global Hospitality focuses on building meaningful relationships and providing ongoing training that helps employees acquire new skills and advance their careers within the hospitality industry.

The Residence Inn by Marriott Berkeley, a property managed by Pyramid Global Hospitality, is a dynamic hotel located in the heart of Downtown Berkeley, California. This hotel stands 17 stories high and includes 331 suites equipped with fully functional kitchens, separate living spaces, and modern amenities, catering to both leisure and business travelers. The hotel boasts more than 15,000 square feet of flexible meeting and event space as well as a rooftop restaurant and bar offering spectacular views of the San Francisco Bay Area. Conveniently situated half a block from the Downtown Berkeley BART station and numerous bus routes, this location provides easy access for commuters.

The Front Desk Supervisor role at the Residence Inn Berkeley involves overseeing daily front desk operations, ensuring smooth and efficient check-in and check-out processes, managing guest inquiries, and maintaining the highest standards of guest service. This leadership position entails supervising the front desk staff, handling and resolving guest concerns promptly, and optimizing front office operations to enhance overall guest satisfaction. The supervisor is responsible for aligning all front desk procedures with hotel policies and brand standards while coordinating with other departments like housekeeping and maintenance to ensure guest room readiness.

Successful candidates will experience a supportive work environment that promotes teamwork, positive staff interactions, and ongoing professional development. The role requires strong leadership qualities, excellent communication skills, and the ability to solve problems quickly and effectively. This position presents an excellent opportunity for hospitality professionals who are eager to advance their careers in a reputable and employee-centric company that celebrates diversity and inclusion. The employment type is regular with a competitive salary range of $80,000 to $85,000 per year, reflecting the responsibility and essential function of the position within the hotel operations team.