Front Office Manager

Peregrine Hospitality is a renowned hospitality management company that prides itself on delivering exceptional service and operational excellence in the hotel industry. With a strong commitment to guest satisfaction and employee development, Peregrine Hospitality manages a diverse portfolio of hotels that emphasize quality service, comfort, and a memorable guest experience. The company fosters a supportive work environment where team members are encouraged to grow professionally and contribute positively to the overall success of the properties.

The Front Office Manager role at Peregrine Hospitality is a critical leadership position responsible for overseeing all front desk operations to ensure a seamless and welcoming experience for every guest. This role requires a dynamic individual who can manage day-to-day front desk functions, provide exceptional guest service, and lead and train front desk agents effectively. As the face of the hotel, the Front Office Manager plays an essential part in creating a positive first impression and maintaining the highest standards of hospitality.

In this position, you will be actively involved in managing front desk shifts, assisting with guest registration and check-out processes, and addressing any guest concerns promptly and efficiently. You will work directly alongside front desk agents, covering shifts and breaks as needed to ensure continuous, high-quality service. You will also be responsible for promoting hotel rooms, food and beverage outlets, and seasonal promotions, along with maintaining meticulous cash handling and reconciliation procedures.

The Front Office Manager will organize and lead pre-shift meetings to prepare the team for daily operations, manage staffing schedules to meet occupancy demands, and communicate consistently with department managers to guarantee cohesive hotel operations. Performance monitoring and employee development are also key facets of this role, requiring you to provide ongoing feedback, address associate issues, and uphold standards of grooming, uniform, and cleanliness in the front office area.

This position demands adherence to company policies, safety protocols, and service standards while promoting a cooperative team environment across all departments. Flexible work hours, including holidays, nights, and weekends, are necessary to accommodate the dynamic nature of hotel events and guest needs. Physical requirements include the ability to lift up to 50 pounds and stand or walk for extended periods.

Joining Peregrine Hospitality as a Front Office Manager offers the opportunity to be part of a respected company that values equal opportunity employment and a drug-free workplace. You will contribute directly to the guest experience and the hotel's operational success while working in a supportive and professional setting that encourages growth, safety, and excellence.