Front Office Manager

Frisco, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Complimentary Meals

Free on-site parking

Discounted hotel nights worldwide

Medical insurance

Dental Insurance

Vision Insurance

Flexible spending account

retirement savings plan

basic life insurance

Paid Time Off

Career growth opportunities

Job Description

Hyatt Regency Frisco is a distinguished full-service hotel conveniently located just 25 minutes north of Dallas, Texas. This modern 18-story hotel boasts 303 well-appointed guestrooms complemented by 27,500 square feet of versatile event space, making it an ideal venue for both leisure and business travelers. Situated in the heart of Frisco at Stonebriar Centre, Hyatt Regency Frisco provides guests easy access to a wide range of exciting local attractions including Dr Pepper Ballpark, Toyota Stadium which is home to FC Dallas, and the Frisco Discovery Center. The surrounding area also offers premier dining and entertainment options, enhancing the overall guest experience.

As a renowned hospitality brand globally, Hyatt Regency emphasizes exceptional service, comfort, and unforgettable guest experiences. The hotel’s prime location and comprehensive amenities position it as a top choice for visitors seeking both convenience and luxury. Whether visiting for business conferences, sporting events, entertainment, or leisure getaways, guests at Hyatt Regency Frisco enjoy a welcoming and vibrant environment.

The Front Office Manager position at Hyatt Regency Frisco is a critical leadership role within the Rooms Division. This role entails overseeing all front desk operations to ensure the seamless delivery of guest services. The incumbent will be responsible for staff training, scheduling, departmental communication, and maintaining operational efficiency across the front office team. This position works directly under the Director of Operations and plays a pivotal role in driving guest satisfaction and operational excellence.

The Front Office Manager will lead and inspire colleagues in alignment with Hyatt’s service standards, fostering a positive work environment that emphasizes teamwork and professional growth. A key part of the role involves building strong interdepartmental relationships, particularly with housekeeping and other operational areas, to ensure guest needs are met efficiently and effectively. Moreover, the manager will actively monitor performance metrics and implement strategies to enhance services and operational workflows.

This leadership role demands a service-oriented mindset, strong communication skills, and the ability to manage labor budgets and staffing to meet fluctuating business demands. Additional responsibilities include supporting daily front office duties, ensuring compliance with operational and cash-handling policies, and resolving guest concerns with professionalism and promptness. The Front Office Manager is expected to provide hands-on leadership, strategic planning, and clear accountability to uphold Hyatt Regency Frisco’s reputation for excellence.

Hyatt associates at this property benefit from a rewarding work culture that supports career advancement, job enrichment, and a collaborative team atmosphere. The hotel offers various employee benefits and values principles such as empathy, respect, integrity, inclusion, and wellbeing. This role is an exciting opportunity for experienced hospitality professionals seeking to grow within a respected global brand dedicated to exceptional guest experiences and colleague development.

Job Requirements

Hospitality or Hotel Management degree preferred
minimum 4 years of progressive Rooms Management experience
at least 2 years of leadership experience within the Rooms Division
proficiency in Microsoft Word and Excel
strong communication and customer service skills
ability to stand and walk up to 8 hours per shift
capability to work in a fast-paced hospitality environment
willingness to move frequently throughout the property
ability to interact effectively with diverse cultural and ethnic backgrounds

Job Qualifications

Demonstrated ability to effectively interact with individuals from diverse cultural, disability, and ethnic backgrounds
4+ years of progressive hotel Rooms Management experience preferably within Hyatt
at least 2 years of progressive leadership experience within the Rooms Division
service-oriented leadership style with strong professional presentation skills
hospitality or Hotel Management degree preferred
proven strengths including high energy, entrepreneurial spirit, and ability to motivate and develop teams
strong leadership, communication, and customer service skills with a focus on driving results and improving overall performance
clear, concise written and verbal communication skills in English
proficiency in Microsoft Word and Excel required
excellent organizational, administrative, and interpersonal skills
ability to stand and walk for extended periods up to 8 hours per shift
frequent movement throughout the property to support operations and guest needs

Job Duties

Oversee short- and long-term planning of Front Office operations
develop and manage labor strategies, budgets, and departmental goals
maintain accurate guest room inventory and operational efficiency
ensure exceptional guest service and satisfaction, resolving concerns promptly
lead, coach, and develop colleagues in alignment with Hyatt service standards
maintain strong communication with Housekeeping and other departments
ensure compliance with all operational and cash-handling procedures
support daily operations as needed, including performing Front Office duties
monitor performance metrics and implement improvements
establish clear expectations, manage processes, and hold team members accountable
ensure proper staffing levels to meet service and business demands