Front Office Manager

Orlando, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Paid Time Off

IHG brand discounts

flexible scheduling

Job Description

Holiday Inn Orlando Airport is a prominent hotel located at 5750 TG Lee Blvd, offering convenient access to the Orlando International Airport and serving as a preferred choice for travelers seeking comfort and hospitality. As part of the globally recognized IHG brand, the hotel prides itself on delivering exceptional guest experiences through quality service and amenities. It caters to a diverse clientele including business travelers, tourists, and families, ensuring a welcoming environment for all guests. With a focus on community involvement and a supportive workplace culture, Holiday Inn Orlando Airport emphasizes care and respect for its associates, guests, ownership, and the broader community.

Scarlett Hotel Group, a fast-growing hospitality management company known for its commitment to creating memorable experiences, manages this location. They emphasize the value of caring for people so that each team member can perform at their best. The company fosters a nurturing environment where customer service excellence and team collaboration are paramount. Their mission is rooted in heartfelt care, making them an ideal employer for hospitality professionals seeking growth in a supportive, dynamic environment.

The Front Office Manager role at Holiday Inn Orlando Airport is pivotal in maintaining smooth operations at the front desk area. This role involves supervising the guest services team to ensure efficient completion of daily front desk activities and to uphold high standards of guest satisfaction. The Front Office Manager is responsible for managing guest interactions, resolving complaints, coordinating with other hotel departments, and ensuring financial accuracy in cash handling. The position demands excellent leadership, organization, and communication to enhance the overall guest experience and support hotel operations.

This full-time position offers a competitive salary and a comprehensive benefits package including medical, dental, vision, and life insurance. Additional perks such as paid time off for full-time employees, IHG brand discounts, and flexible scheduling make this role not only rewarding financially but also supportive of work-life balance. This opportunity is perfect for individuals with a passion for hospitality and a desire to lead a dynamic team in a busy hotel environment.

Job Requirements

High school education, GED, or equivalent experience
Minimum 2 years of experience working in guest services
At least one year in a hotel supervisory role
Must be highly organized and detail oriented
Must be able to abide by company appearance standards and uniform compliance
Must be able to work any shift including weekends, holidays, and special events
Must have employment eligibility in the U.S.
Basic office skills and experience with personal computer and Microsoft Office
Ability to sit, stand, walk, bend, and use hands regularly
Ability to lift up to 50 lbs.
Must work most shifts in a standing position
Valid driver's license from applicable state

Job Qualifications

High school education, GED, or equivalent experience
Minimum 2 years of experience working in guest services with at least one year in a hotel supervisory role
Outstanding management, organization, communication, and leadership skills
Highly organized and detail oriented
Ability to abide by company appearance standards and compliance with designated uniform
Ability to work any shift, including weekends, holidays, and special events as needed
Employment eligibility in the U.S.

Job Duties

Respond to all guests requests, problems, complaints and/or accidents at the front desk or through reservations, comment cards, letters and/or phone calls in an attentive, courteous, and efficient manner
Attend daily and monthly rooms meetings
Participate in required M.O.D. program as scheduled
Work at front desk, concierge, and bell desk as appropriate
Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments
Work closely with accounting on follow-up items such as returned checks, rejected credit cards, associate discrepancies
Ensure staff greet and welcome all guests according to company SOP
Ensure implementation of all company policies and house rules
Assist in preparation of revenue and occupancy forecasting
Ensure correct and accurate cash handling at the front desk
Ensure associates are attentive, friendly, helpful, and courteous to all guests, managers, and other associates
Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores
Monitor all VIPs, special guests, and requests
Review daily guest services work and activity reports generated by Night Audit
Be familiar with all Brand Rewards programs and offers