Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $25.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Career development opportunities
Job Description
Staybridge Suites Anaheim is a part of the renowned Staybridge Suites brand, known for its extended stay accommodations that combine the comfort of home with the amenities of a hotel. Situated near key attractions in Anaheim, this hotel caters primarily to extended-stay guests including business travelers and families seeking convenience and quality service. As an established hotel under the IHG (InterContinental Hotels Group) umbrella, Staybridge Suites Anaheim prides itself on its warm, inviting atmosphere, and business-friendly environment. The brand's dedication to providing a home away from home experience underscores everything from room layout to guest services and operational standards. Staybridge Suites Anaheim is committed to upholding the highest hospitality standards and delivering exceptional guest experiences with a personal touch.
The Front Office Manager role at Staybridge Suites Anaheim is a pivotal leadership position focused on managing all front desk and guest service operations. This full-time position demands a candidate who is skilled in team management, guest relations, and operational oversight, ensuring the hotel maintains the highest level of guest satisfaction and operational efficiency. Reporting to the General Manager, the Front Office Manager leads the front desk team, fostering a positive work culture and ensuring compliance with the hotel’s policies and brand standards. Responsibilities include supervising daily workflows, scheduling, conducting training sessions, and motivating the team to deliver professional and friendly service. This role also handles complex guest interactions, service recovery processes, and coordinates VIP requests to elevate the guest experience.
Additionally, the Front Office Manager ensures accuracy in reservations, billing, and cash handling, collaborating closely with housekeeping and maintenance departments to guarantee room readiness and smooth check-in/check-out processes. Proficiency with property management systems commonly used in the hospitality industry, such as Hilton OnQ, Marriott FOSSE, IHG Opera Cloud, and ChoiceADVANTAGE, is essential for maintaining accurate reporting and compliance.
This role requires flexibility with working hours, including availability for evenings, weekends, and holidays, and a commitment to upholding a professional appearance aligned with hotel standards. The ideal candidate possesses strong leadership skills, excellent communication abilities, and a proactive approach to problem-solving. Embracing the hotel's Wings of Excellence philosophy, the Front Office Manager plays a key role in cultivating a culture of service excellence and operational consistency. This position offers an opportunity to grow within a respected hospitality brand and contribute meaningfully to the guest experience and team success at Staybridge Suites Anaheim.
The Front Office Manager role at Staybridge Suites Anaheim is a pivotal leadership position focused on managing all front desk and guest service operations. This full-time position demands a candidate who is skilled in team management, guest relations, and operational oversight, ensuring the hotel maintains the highest level of guest satisfaction and operational efficiency. Reporting to the General Manager, the Front Office Manager leads the front desk team, fostering a positive work culture and ensuring compliance with the hotel’s policies and brand standards. Responsibilities include supervising daily workflows, scheduling, conducting training sessions, and motivating the team to deliver professional and friendly service. This role also handles complex guest interactions, service recovery processes, and coordinates VIP requests to elevate the guest experience.
Additionally, the Front Office Manager ensures accuracy in reservations, billing, and cash handling, collaborating closely with housekeeping and maintenance departments to guarantee room readiness and smooth check-in/check-out processes. Proficiency with property management systems commonly used in the hospitality industry, such as Hilton OnQ, Marriott FOSSE, IHG Opera Cloud, and ChoiceADVANTAGE, is essential for maintaining accurate reporting and compliance.
This role requires flexibility with working hours, including availability for evenings, weekends, and holidays, and a commitment to upholding a professional appearance aligned with hotel standards. The ideal candidate possesses strong leadership skills, excellent communication abilities, and a proactive approach to problem-solving. Embracing the hotel's Wings of Excellence philosophy, the Front Office Manager plays a key role in cultivating a culture of service excellence and operational consistency. This position offers an opportunity to grow within a respected hospitality brand and contribute meaningfully to the guest experience and team success at Staybridge Suites Anaheim.
Job Requirements
- High school diploma or equivalent
- Minimum 3 years front office experience including 1 year supervisory or management experience
- Proficiency with property management systems
- Strong leadership, communication, and problem-solving skills
- Ability to work flexible hours including evenings, weekends, and holidays
- Must maintain professional appearance and adhere to hotel standards
- Ability to stand for extended periods
Job Qualifications
- High school diploma or equivalent required
- Degree in hospitality or business preferred
- 3+ years of front office experience with at least 1 year in a supervisory or management role
- Proficiency with PMS systems such as Hilton OnQ or PEP, Marriott FOSSE, IHG Opera Cloud, or ChoiceADVANTAGE
- Strong leadership skills
- Excellent communication skills
- Effective problem-solving abilities
- Ability to lead by example and foster a positive team culture
Job Duties
- Supervise, train, and mentor the front desk team to ensure professional and efficient service
- Oversee scheduling, staffing, and daily workflow to ensure coverage and productivity
- Provide coaching and feedback to improve individual and team performance
- Lead pre-shift huddles and department meetings to reinforce goals and standards
- Ensure guests receive outstanding service during check-in, stay, and departure
- Handle complex guest concerns and service recovery efforts to maintain satisfaction
- Coordinate VIP arrivals and special requests with other departments
- Monitor guest satisfaction scores and implement improvement initiatives
- Ensure accuracy in reservations, billing, and cash handling procedures
- Collaborate with housekeeping and maintenance to manage room status and readiness
- Maintain PMS accuracy, reporting, and compliance with brand standards
- Assist the General Manager in achieving departmental goals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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