Front Office Manager

HHM Hotels is a well-established hospitality company that prides itself on delivering exceptional guest experiences through dedicated service and sustainable practices. As a recognized leader in the hotel industry, HHM Hotels operates multiple properties that focus on blending comfort, convenience, and quality to meet the diverse needs of its guests. HHM Hotels fosters a work culture that values continuous growth and professional development, ensuring its team members are empowered to thrive in their careers while delivering excellence in every guest interaction.

The Front Office Manager position at HHM Hotels offers an exciting opportunity to manage front office operations with a strong emphasis on guest satisfaction and sustainability standards. Reporting directly to the hotel management team, the role is vital in maintaining the daily smooth functioning of front office tasks, including supervising associates, monitoring financial operations, and optimizing guest room occupancy. The position is full-time with a competitive annual salary range of $55,000 to $57,000, reflecting the responsibility and expertise required. This role is an excellent stepping stone for individuals aiming to advance through the hospitality leadership ladder, with clear growth paths toward Assistant General Manager, General Manager, and eventually Area General Manager.

As the Front Office Manager, you will be charged with interviewing, selecting, training, scheduling, coaching, and supporting front office staff to ensure they consistently deliver services aligned with HHM's core values and brand standards. A key focus of your role will be to analyze guest satisfaction scores actively and implement strategies that enhance the overall guest experience. Financial stewardship is another critical element, as you will be responsible for managing all front office financial operations, ensuring compliance with accounting controls, and participating in the development and monitoring of budgets spanning daily to annual timelines. You will also supervise guest services managers and oversee vendor and personnel contracts to maintain operational efficiency.

The role requires a proactive, safety-conscious leader who can create specific, measurable, achievable, realistic, and timely action plans to address service gaps and improve operations. Front Office Managers at HHM Hotels support a safe work environment by adhering to OSHA standards and promoting safe work habits within their teams. Beyond daily operational duties, the position involves analyzing guest feedback, managing overbooking protocols, and collaborating with various departments to sustain seamless service delivery. HHM Hotels values individuals dedicated to hospitality excellence, providing a supportive environment with numerous benefits and professional growth opportunities that align with the company’s mission: People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It.