Front Office Manager

Temecula, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $75,000.00 - $85,000.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Paid holidays

Career development opportunities

Job Description

Temecula Creek Inn is a premier luxury resort nestled in the beautiful Temecula Valley, renowned for its exceptional hospitality services and stunning surroundings. This well-established hotel aims to provide guests with an unforgettable experience through impeccable service, comfort, and attention to detail. Known for its elegant accommodations, top-notch amenities, and commitment to guest satisfaction, Temecula Creek Inn is an industry leader in the hospitality sector. The hotel prides itself on maintaining a clean, safe, efficient, and secure environment to ensure the utmost comfort for guests and staff alike.

The role of Front Desk and Reservations Manager at Temecula Creek Inn is a pivotal leadership position that directly influences the guest experience and the overall operations of the front desk and reservations departments. This role involves not only managing daily operations but also training and guiding staff to deliver excellent customer service reflective of a luxury resort. The manager is responsible for maintaining high standards of professionalism and efficiency in guest handling, ensuring that every visitor feels welcomed and valued from check-in to check-out.

This position requires a leader who is well-versed in hospitality management and has proven experience in supervising front desk activities within a hotel or similar environment. The Front Desk and Reservations Manager will oversee hiring, scheduling, training, and supporting the team, ensuring optimal employee morale and departmental productivity. They will also be expected to handle guest complaints diplomatically, collaborate closely with other hotel departments like maintenance for ensuring room readiness, and uphold strict compliance with safety and operational policies.

A critical component of the role is ensuring the proper handling of reservations, guest check-ins, and billing processes, along with meticulous record-keeping and financial transaction procedures. Familiarity with night audit functions is also required to support smooth overnight operations. The ideal candidate must demonstrate strong organizational skills, attention to detail, the ability to manage multiple tasks, and the capability to remain calm under pressure in a dynamic luxury hotel environment.

Overall, the Front Desk and Reservations Manager at Temecula Creek Inn plays a vital role in fostering a welcoming atmosphere that enhances guest satisfaction and loyalty while maintaining the integrity of hotel standards. This full-time role offers the opportunity to be part of a renowned hospitality brand that values excellence, teamwork, and continuous professional development.

Job Requirements

Bachelor's degree in Hotel or Business Management or equivalent experience
Minimum three years experience in hotel front desk position including one year in supervisory capacity or equivalent experience in customer service environment
Fluent in English
Familiarity with OSHA SB198 local Department of Health regulations and relevant laws governing hazardous substances
Detail oriented
Organized and efficient
Strong written and verbal communication skills
Ability to train staff and ensure luxury resort customer service
Safety-minded
High quality standards for production and service
Good team player
Customer service focus
Ability to manage staff effectively to maintain morale and productivity
Ability to work under pressure and flexible to work long and irregular hours
Physical capability to stand walk and sit during shift and use computer and phones as required

Job Qualifications

Bachelor's degree in Hotel or Business Management or equivalent experience
Minimum three years experience in hotel front desk position including one year in supervisory capacity or equivalent customer service experience
Fluent in English
Knowledge of OSHA SB198 local Department of Health regulations and laws governing hazardous substances
Strong written and verbal communication skills
Ability to train staff effectively and ensure luxury resort customer service
High quality standards for production and service
Good team player with customer service focus
Safety-minded with attention to detail and organizational skills

Job Duties

Hire train schedule support review supervise and discipline employees and terminate employees directly accountable to their position and maintain the highest level of employee morale and department productivity
Understand and respond to all guest needs and requests in a timely and professional manner
Develop motivate and inspire the Front Desk and Reservations staff
Ensure gracious and sincere customer service to all arriving hotel guests including offering assistance of a bell-person giving directions and distributing package introduction letters
Handle guest check-ins accurately including welcoming guests obtaining identification and establishing credit completing paperwork entering information into hotel system and ensuring guest satisfaction
Keep Front Desk Agents Reservations Agents Night Audit Agents and Overnight Attendants informed of all status changes
Handle guest complaints diplomatically referring to Director of Rooms if necessary
Be familiar with Night Audit functions
Ensure proper maintenance and control of guest room keys
Ensure satisfactory condition of VIP rooms including special attention for repeat guests
Coordinate with Maintenance Department for timely completion of repairs in guest rooms and public areas
Be familiar with hotel emergency procedures and provide calm assistance during emergencies
Follow all specified procedures to handle cash credit and gift certificate transactions correctly
Maintain cleanliness and safety of work areas and practice safe work habits at all times