Front Office Manager

Concord Hospitality is a premier hotel management company dedicated to providing exceptional hospitality experiences through its portfolio of managed hotels. The company is renowned for its commitment to quality, integrity, community engagement, profitability, and fun—values that form the foundation of its corporate culture. Concord Hospitality prides itself on creating a supportive and inclusive workplace for its associates, emphasizing work-life balance, transparency, and professional growth opportunities. Recognized as a great place to work for both millennials and women, the company fosters a diverse and welcoming environment where every team member's unique contributions are valued. Furthermore, Concord Hospitality is committed to maintaining a drug-free workplace and upholding equal employment opportunities for all individuals regardless of gender, ethnicity, disability status, or veteran status.

The Front Office Manager role at Concord Hospitality is a dynamic leadership position that plays a crucial part in the operational success and guest satisfaction of the hotel. Primarily responsible for managing the front desk, the manager ensures that all guest services are delivered according to high brand standards while creating a friendly and welcoming atmosphere. This role requires exemplary performance, serving as a model for staff through direct involvement and leadership. The Front Office Manager guarantees that every interaction with guests exemplifies superior service quality, training all front desk personnel to meet and exceed these standards consistently.

In addition to overseeing guest services, the Front Office Manager acts as the manager on duty, handling all aspects of front desk operations including check-in/check-out procedures, telephone etiquette, and the use of hotel computer systems. This role collaborates with other hotel leaders such as the General Manager, Sales Manager, and Director of Sales to develop innovative business strategies that increase revenue and improve customer experiences. The manager is also responsible for training staff in financial procedures, ensuring proper cash handling, voucher management, and the accurate preparation of financial reports.

Human resource management is another vital component of the role. The Front Office Manager recruits, selects, and trains front desk staff, fostering a cooperative and positive work environment. Performance evaluates planning and administers pay and reward programs, ensuring employee records comply with all legal regulations. This leadership position also resolves grievances fairly, mentors team members towards professional development, and monitors staff retention to maintain an effective front office team.

Safety and security are paramount; the manager must be knowledgeable of local health and safety codes, recognize and address potential hazards, and enforce key control policies rigorously. Operational responsibilities include maintaining physical property standards through preventive maintenance programs, scheduling deep cleaning activities, and participating in property quality audits. This ensures that the hotel upholds excellent conditions that contribute to overall guest satisfaction.

The benefits of joining Concord Hospitality as a Front Office Manager are substantial. Full-time associates are eligible for a comprehensive package that includes medical, dental, and vision plans; life insurance; short-term and long-term disability coverage; a 401K retirement program; tuition assistance; and discounted room rates at Concord-managed hotels. The company also emphasizes training, development, and career advancement opportunities, supporting employees in their personal and professional growth.

This role is ideal for individuals passionate about hospitality who aspire to lead by example, drive guest satisfaction, and promote a positive, productive work environment. Concord Hospitality’s culture of embracing diversity and commitment to associate well-being makes this an excellent opportunity for a Front Office Manager looking to make a meaningful impact in a respected and dynamic hotel management company.