Front Office Manager

Sonesta International Hotels is the 8th largest hotel company in the United States, renowned for its dynamic and rapidly growing portfolio of over 1,000 properties across eight countries. This premier hospitality company blends both full-service and focused hotel experiences in major cities, offering guests a unique array of owned, managed, and franchised accommodations. Sonesta’s commitment to delivering exceptional service is at the heart of its operations, fostering loyalty and memorable experiences for each guest. The company’s culture is driven by a passion for hospitality, where every interaction is designed to connect meaningfully and ensure the highest standards of comfort and satisfaction. Sonesta’s philosophy, encapsulated in the mantra "Together We Thrive," emphasizes quality, value, and outstanding hospitality across every stay and location, making it a distinguished leader in the hotel industry worldwide.

The Front Office Manager at Sonesta International Hotels plays a critical leadership role, setting the tone for the company’s Culture of Caring. This position requires a proactive, guest-focused leader dedicated to creating amazing moments for guests and supporting the Front Office team to achieve success. The Front Office Manager is accountable for managing daily operations of the Front Office, overseeing staff performance, and ensuring that all activities align with Sonesta’s guest service standards and operational goals. They are key to promoting teamwork and collaboration with other departments such as housekeeping and maintenance to deliver seamless service throughout the property.

With a strong emphasis on leadership, the Front Office Manager at Sonesta is responsible for driving revenue management, controlling payroll budgets, and meeting productivity targets. Their duties extend beyond operational oversight to include developing and implementing strategies to enhance guest satisfaction, reduce employee turnover, and maintain the hotel’s business objectives. The role demands excellent organizational skills, the ability to handle guest complaints with professionalism, and the capacity to serve as Manager on Duty during emergencies. Flexibility is essential, as the position requires working variable shifts including days, nights, weekends, and holidays.

Sonesta offers a supportive work environment where safety and sanitation standards are prioritized, and physical demands may include standing and moving about the hotel frequently, occasionally lifting or pushing heavy loads. The ideal candidate will have a high school diploma or higher education, with at least two years of experience as a Front Desk Manager and supervisory experience in a hospitality setting. Experience working in a union environment is considered a plus.

Sonesta International Hotels prides itself on being an equal opportunity employer, committed to inclusivity and diversity in its workforce. They provide competitive salary packages with a base pay range of $85,000 to $90,000 annually, depending on experience and qualifications. The benefits package includes medical, dental, and vision insurance, retirement plans with company matching, paid vacation, and various employee perks that contribute to the overall well-being and work-life balance of team members.

This role is perfect for someone passionate about hospitality leadership, eager to lead a dedicated team towards excellence in guest services, and motivated to uphold Sonesta’s core values and mission to "wow" every guest, team member, partner, and community it operates in. Candidates are encouraged to submit a complete application with their resume to be considered for this exciting opportunity to grow and thrive within a respected hotel company dedicated to quality and innovation in hospitality.