Front Office Manager

Sonesta International Hotels stands as the 8th largest hotel company in the United States and is experiencing robust growth. It operates a diverse portfolio that includes full-service and focused hotels located in major cities across the U.S. This expansive portfolio encompasses properties that Sonesta owns, manages, and franchises, giving it a prominent presence in the hospitality industry. With over 1000 properties spread across eight countries, Sonesta prides itself on delivering exceptional hospitality driven by authentic human connections. The company blends service with passion and loyalty with purpose to create memorable guest experiences at every stay. Sonesta's commitment to quality, value, and amazing hospitality is at the core of its brand promise, making it a leader in the industry and a place where both guests and employees thrive.

The Front Office Manager at Sonesta plays a pivotal role in cultivating this high standard of guest satisfaction and operational excellence. This leadership position is responsible for overseeing the daily operations and management of the Front Desk, Guest Services, and Transportation departments. The Front Office Manager ensures that every guest experience, from arrival to departure, is seamless and meets the company’s rigorous standards. This position involves active supervision and coaching of front office team members to maintain operational consistency, enhance customer service, and drive departmental success. As a highly visible leader, the Front Office Manager fosters a culture of accountability, continuous improvement, and teamwork. They serve as a role model in delivering Sonesta’s standards, policies, and procedures while supporting employee engagement and professional development.

In addition to leadership responsibilities, the Front Office Manager oversees key operational functions including guest check-in and check-out, room assignments, guest request handling, and service recovery to promptly resolve any concerns. Managing transportation services such as airport shuttles with a focus on safety, reliability, and guest satisfaction also falls within this role’s remit. The manager collaborates closely with various hotel departments like Housekeeping, Security, Sales, and Revenue Management to ensure seamless operations and promote an exceptional guest experience. Monitoring guest feedback, service scores, and operational metrics supports continuous enhancements and aligns with Sonesta’s commitment to service excellence.

The role demands high levels of organizational skill, operational insight, and leadership acumen. The successful candidate must be experienced in front office hospitality management with the capability to coach and motivate teams effectively. Flexibility to work varied schedules including weekends and holidays is essential, reflecting the dynamic needs of the hotel environment. The compensation package includes a competitive salary commensurate with experience and a comprehensive benefits program featuring health, dental, and vision insurance, 401(k) with company match, paid time off, tuition reimbursement, and employee discounts among other perks. Sonesta International Hotels welcomes all qualified applicants to join a team where together, we thrive, creating lasting hospitality experiences that guests cherish and employees take pride in.