Front Office Manager

Located in the vibrant city of Atlanta, Georgia, the hotel at 3600 Piedmont Rd NE is a premier boutique destination known for its unique blend of independent charm and the trusted quality of Marriott International. Operated by Burgess Hotel Group, an independent franchisee, this establishment prides itself on delivering exceptional guest experiences through personalized service and meticulous attention to detail. As a part of the Marriott Bonvoy family, the hotel combines boutique exclusivity with Marriott's global standards, creating a seamless, high-touch journey for every guest from arrival to departure.

The Front Office Manager plays a pivotal role in orchestrating all front-of-house operations. This full-time management position is centered on leading a dynamic team comprising the front desk, guest services, concierge, bell/door attendants, and valet staff. The manager ensures a unified service approach that aligns with the brand's commitment to excellence. With responsibilities extending to departmental budgeting, strategic hiring, and maintaining brand standards, the role demands a balance of operational expertise and visionary leadership.

Key aspects of this position include managing financials such as labor costs and expenses, and collaborating with revenue management to optimize room inventory and maximize revenue through dynamic upselling and overbooking strategies. The Front Office Manager is also charged with championing the hotel's brand integrity by blending its unique independent boutique identity with Marriott’s rigorous quality assurances.

Talent development is a crucial component of this role, encompassing recruiting and onboarding, as well as the creation of comprehensive training and professional development programs for front office supervisors and line staff. Establishing clear performance metrics and fostering a culture of accountability and authentic hospitality are essential to the team’s success.

The role further involves handling elite guest relations and loyalty programs. The manager personally oversees VIP, celebrity, and high-tier Marriott Bonvoy guest arrangements, utilizing sophisticated guest preference platforms to anticipate guest needs and customize their stay. Additionally, the Front Office Manager leads advanced service recovery efforts by addressing complex guest complaints with creative solutions aimed at long-term retention.

This position requires a seasoned professional with a background in boutique hotel leadership, preferably within lifestyle, luxury, or high-end boutique properties. Mastery of Marriott’s property management systems and strong financial acumen are critical, as is the ability to manage a diverse team and navigate high-pressure environments with superior communication skills and emotional intelligence.

The salary for this position ranges from $50,000 to $60,000 annually and includes comprehensive benefits such as medical, dental, and life insurance. Burgess Hotel Group is committed to equal employment opportunities, ensuring a fair and inclusive work environment. This role represents an exceptional opportunity for a motivated hospitality leader to thrive in a distinctive boutique hotel setting located in a bustling metropolitan market.