Front Office Manager

Wichita, KS, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $50,000.00 - $60,000.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Job Description

The hiring establishment is a reputable hotel known for its commitment to exceptional guest service and operational excellence. This hotel prides itself on providing comfortable accommodations and creating memorable experiences for guests through attentive service and a well-trained staff. The establishment is dedicated to continuous improvement in guest satisfaction and aims to maintain a welcoming and efficient environment for every visitor. As a part of a larger hospitality industry, this hotel plays an important role in the community by offering employment opportunities and fostering a culture of professionalism and teamwork among its employees.

The role of Front Office Manager is a vital leadership position responsible for overseeing all front office functions and managing the associated staff. This includes the Bell Staff, Guest Services personnel, Front Desk Agents, and Night Auditors. The Front Office Manager acts as a key liaison between the front office and other departments to ensure seamless guest arrival and departure experiences. The manager is tasked with maintaining guest satisfaction by addressing concerns promptly and effectively. This position also focuses on employee development, operational efficiency, and departmental financial performance. The ideal candidate will exhibit a strong ability to multitask, prioritize conflicting demands, and adapt to changing situations while maintaining professional composure, even under pressure. Working a flexible schedule, including weekends and holidays, is essential to meet the dynamic needs of the hospitality environment. The role demands excellent communication skills and the ability to exercise confidentiality and integrity in all interactions. The Front Office Manager plays a crucial part in upholding the hotel’s reputation and delivering high-quality service to guests continuously.

Job Requirements

Must be twenty-one (21) or older
Flexible schedule with the ability to work weekends and holidays
2-year degree from an accredited university in hotel or hospitality management, business administration or related degree
2 years experience in guest services, front desk or related profession considered
Demonstrated experience in exercising confidentiality and integrity
Extensive experience using Microsoft Office applications, Outlook, internet and other Microsoft Office products
Mathematical skills to add, subtract, multiply and divide
Effective oral and written communication skills
Ability to multitask, prioritize and handle conflicting demands
Ability to adapt to rapidly changing priorities and situations
Ability to work under pressure and maintain composure
Ability to meet deadlines

Job Qualifications

Must be twenty-one (21) or older
Must have a flexible schedule with the ability to work weekends and holidays
Must have a 2-year degree from an accredited university in hotel or hospitality management, business administration or related degree
2 years experience in guest services, front desk, or related profession considered
Demonstrated experience in exercising confidentiality and integrity
Preferred bachelor’s degree in hospitality, business or related field
Extensive experience using Microsoft Office applications, Outlook, internet and other Microsoft Office products
Mathematical skills to add, subtract, multiply and divide
Effective oral and written communication skills
Ability to multitask, prioritize and handle conflicting demands
Flexible with the ability to adapt to rapidly changing priorities and situations
Solid under pressure, professional and able to maintain composure in handling complaints and feedback
Ability to meet deadlines without compromise

Job Duties

Manage all front office functions including bell staff, guest services, front desk agents and night auditors
Collaborate with other departmental leaders to ensure guest expectations are met
Oversee guest arrival and departure procedures
Continuously improve guest and employee satisfaction
Maximize financial performance of the front office department
Address and resolve guest complaints and feedback professionally
Maintain staff schedules and ensure adequate coverage