Front Office Manager

San Diego, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $97,000.00 - $126,000.00

Work Schedule

Standard Hours

Benefits

Paid holidays

Vacation leave

sick leave

Medical insurance

Paid Family Bonding Time

Adoption assistance

Complimentary rooms

free colleague meals

Job Description

Manchester Grand Hyatt San Diego is a premier waterfront hotel situated in the vibrant heart of downtown San Diego. This iconic luxury hotel boasts 1,628 guestrooms alongside 320,000 square feet of flexible event space, offering breathtaking views of the Pacific Ocean and the city skyline. Known for its AAA 4-Diamond rating and recognition as one of the Top 10 Meeting Hotels in the United States by Cvent, the Manchester Grand Hyatt represents a pinnacle of hospitality excellence. The hotel attracts a diverse clientele ranging from business travelers to leisure guests, providing world-class amenities and superior service in a picturesque setting. Manchester Grand Hyatt San Diego is part of the globally respected Hyatt brand, which prides itself on a culture of inclusivity, innovation, and exceptional guest experiences.

The position of Front Office Manager at Manchester Grand Hyatt San Diego is a critical leadership role responsible for overseeing the comprehensive front desk operations. This role combines managerial duties with the hands-on management of front office staff, ensuring smooth and efficient guest services. The Front Office Manager will play a key role in staff training, scheduling, and the fostering of effective inter-department communication, particularly with housekeeping and other service teams. Exceptional communication and leadership skills are essential, as the manager will be tasked with coaching staff to uphold Hyatt's renowned service standards.

In addition to daily operational oversight, this position requires strategic planning and budget management to meet both short and long-term goals. The manager will be responsible for creating and recommending budgets and labor cost plans, managing inventory of guest rooms, and ensuring all financial transactions adhere to established policies. This position demands a leader who can swiftly and diplomatically resolve guest complaints and requests, guaranteeing a high level of guest satisfaction. The salary range for this role is $97,000 to $126,000, with compensation tailored based on experience and education.

Working at the Manchester Grand Hyatt offers a rewarding environment with many benefits, including paid holidays, vacation and sick leave, and medical health care eligibility after 30 days of full-time employment. Employees also enjoy perks such as paid family bonding time, adoption assistance, discounted and complimentary stays at Hyatt properties worldwide, and complimentary meals during shifts. The Front Office Manager role is ideal for candidates motivated by a dynamic hotel environment who seek to contribute to a team that values service excellence and personal growth, all within an established and prestigious global brand.

Job Requirements

Bachelor's degree preferred
Minimum 4 years of progressive hotel rooms management experience
At least 2 years of management experience within rooms division
Strong communication and leadership skills
Proficiency in Microsoft Office
Ability to work flexible hours
Experience with budget and labor cost management
Ability to resolve guest complaints effectively

Job Qualifications

Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
4 years or more of progressive hotel rooms management experience typically with Hyatt
Previous hotel pre-opening experience preferred
Service oriented style with professional presentation skills
At least 2 years progressive management experience within the rooms division of a hotel
Hotel/hospitality degree an asset
Must possess high energy, entrepreneurial spirit, motivational leadership, effective communication skills, ability to provide exceptional customer service and improve the bottom line
Clear concise written and verbal communication skills in English
Proficient in Microsoft Word and Excel
Excellent organizational, interpersonal and administrative skills

Job Duties

Responsible for short and long term planning and the management of the hotel's front office operations
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
Maintain guest room inventory
Coach and counsel colleagues to reflect Hyatt service standards and procedures
Perform all tasks of a front office staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
Ensures proper staffing levels for customer service goals