Front Office Manager

About the Company: This opportunity is with an established hotel committed to providing exceptional hospitality experiences. As a reputable company in the lodging industry, it offers a welcoming, accommodating environment designed to ensure guest satisfaction through attentive service and seamless operational management. The hotel is known for maintaining high standards of guest service and prides itself on creating a positive atmosphere that caters to guests' needs while fostering a supportive work environment for its team members.

About the Role: The Front Office Manager plays a pivotal role in the daily operations of the hotel, primarily focusing on delivering superior guest service. The manager not only ensures that guest needs are promptly met with the highest level of professionalism but also actively contributes to creating a warm and inviting atmosphere. This position requires a strong leader who can direct, oversee, train, and evaluate the team members including Guest Service Agents, Kitchen staff, and the Front Desk Supervisor if applicable.

The Front Office Manager is responsible for resolving guest concerns efficiently to maintain 100 percent guest satisfaction. Managing the front desk and breakfast kitchen processes involves coordinating between various hotel departments such as Sales, Food and Beverage, Housekeeping, and Shuttle Service to guarantee flawless execution of guest expectations. This role necessitates detailed knowledge of the hotel's Property Management System and requires handling administrative tasks such as daily reporting, cash balancing, and conducting staff meetings.

In addition, the Front Office Manager is in charge of staff scheduling, performance evaluations, completing training programs, and payroll reviews to ensure the front office runs smoothly and meets corporate standards. Flexibility is vital for this role as it includes being available for nights, weekends, and holidays, and it may require stepping in as the Manager on Duty. The role also involves maintaining inventory and price lists for the Market/Suite Shop.

Overall, this position is ideal for a seasoned hospitality professional with at least 1 to 3 years of relevant experience who is committed to exemplifying top-tier customer service and operational excellence. The hotel offers competitive benefits including medical and dental insurance, long-term disability, life insurance, a 401(k) retirement plan with employer match, vacation, sick leave, and brand-specific team discounts, supporting the well-being and growth of its employees. This job is essential in shaping the guest experience and sustaining the hotel’s reputation as a premier destination for travelers seeking comfort and quality service.