Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement plans
Employee Discounts
Training and development opportunities
Employee wellness programs
Job Description
OTH Hotels Resorts is a distinguished hospitality brand renowned for embracing a philosophy of Unscripted Hospitality, where authentic guest experiences take precedence over rigid protocols. As a multifaceted resort and hotel company, OTH Hotels Resorts is dedicated to creating memorable stays through attentive service, innovative guest engagement, and dynamic teamwork. By prioritizing individual connections and anticipatory service, the company fosters an environment where every team member plays a vital role in crafting personalized moments for guests from arrival to departure.
The Front Office Manager role at OTH Hotels Resorts is pivotal in maintaining the high standards and seamless operation that define the brand's exceptional hospitality. This position involves leading a committed front office team that includes supervisors, agents, and guest service associates to ensure that every guest interaction is marked by professionalism, warmth, and efficiency. The Front Office Manager will be responsible for managing all front desk and guest services operations, collaborating closely with other departments such as housekeeping, engineering, and food and beverage to deliver a coordinated and superior service experience. This role requires a strategic leader who is not only a problem solver but also a mentor, dedicated to cultivating a positive work culture that encourages team member development and continuous improvement.
Beyond operational oversight, the Front Office Manager at OTH Hotels Resorts takes charge of labor cost management, scheduling, payroll tracking, and financial procedures, ensuring compliance with company policies and standards. The ability to manage guest accounts accurately and handle cash and credit transactions securely is essential. Moreover, adherence to safety, security, and emergency protocols is a critical aspect of the role, ensuring the wellbeing of both guests and team members.
This position requires a candidate with a minimum of four years of front office experience in the hotel industry, including at least three years in supervisory or management roles. The ideal Front Office Manager will possess strong communication skills, interpersonal acumen, and exceptional organizational abilities to manage multiple priorities while maintaining a positive team atmosphere. Experience with property management systems, Microsoft Office, and basic accounting procedures is also necessary.
By joining OTH Hotels Resorts as the Front Office Manager, you will contribute to a culture that values unscripted, authentic hospitality—transforming routine check-ins and check-outs into lasting guest memories. This role offers a unique leadership opportunity in a fast-paced service-driven environment where your expertise and passion for guest satisfaction will directly impact the overall resort experience. If you are a dedicated hospitality professional ready to make a difference and lead a team committed to excellence, OTH Hotels Resorts welcomes your application to be part of its dynamic and evolving story.
The Front Office Manager role at OTH Hotels Resorts is pivotal in maintaining the high standards and seamless operation that define the brand's exceptional hospitality. This position involves leading a committed front office team that includes supervisors, agents, and guest service associates to ensure that every guest interaction is marked by professionalism, warmth, and efficiency. The Front Office Manager will be responsible for managing all front desk and guest services operations, collaborating closely with other departments such as housekeeping, engineering, and food and beverage to deliver a coordinated and superior service experience. This role requires a strategic leader who is not only a problem solver but also a mentor, dedicated to cultivating a positive work culture that encourages team member development and continuous improvement.
Beyond operational oversight, the Front Office Manager at OTH Hotels Resorts takes charge of labor cost management, scheduling, payroll tracking, and financial procedures, ensuring compliance with company policies and standards. The ability to manage guest accounts accurately and handle cash and credit transactions securely is essential. Moreover, adherence to safety, security, and emergency protocols is a critical aspect of the role, ensuring the wellbeing of both guests and team members.
This position requires a candidate with a minimum of four years of front office experience in the hotel industry, including at least three years in supervisory or management roles. The ideal Front Office Manager will possess strong communication skills, interpersonal acumen, and exceptional organizational abilities to manage multiple priorities while maintaining a positive team atmosphere. Experience with property management systems, Microsoft Office, and basic accounting procedures is also necessary.
By joining OTH Hotels Resorts as the Front Office Manager, you will contribute to a culture that values unscripted, authentic hospitality—transforming routine check-ins and check-outs into lasting guest memories. This role offers a unique leadership opportunity in a fast-paced service-driven environment where your expertise and passion for guest satisfaction will directly impact the overall resort experience. If you are a dedicated hospitality professional ready to make a difference and lead a team committed to excellence, OTH Hotels Resorts welcomes your application to be part of its dynamic and evolving story.
Job Requirements
- Minimum four years of front office experience in hotel industry
- At least three years in supervisory or management role
- Proficient in property management systems PMS and Microsoft Office
- Strong communication and interpersonal skills
- Skilled in training and coaching team members
- Detail oriented and organized
- Ability to multitask and manage priorities in fast paced environment
Job Qualifications
- Minimum of four years of front office experience in the hotel industry including at least three years in supervisory or management role
- Strong communication and interpersonal skills
- Ability to manage multiple priorities and maintain positive team atmosphere
- Skilled in training coaching and developing team members
- Proficient in property management systems PMS Microsoft Office applications and basic accounting procedures
- Detail oriented and organized
- Experienced in reservations guest check in check out and problem resolution
Job Duties
- Oversees daily front desk and guest services operations ensuring smooth and efficient workflows
- Lead and support front desk supervisors agents and guest service associates fostering a culture of warmth professionalism and accountability
- Maintain high service standards by modeling exemplary guest interaction resolving issues promptly and ensuring guest satisfaction at all times
- Collaborate with other departments including housekeeping engineering and food and beverage to ensure coordinated service delivery
- Monitor daily arrivals departures VIP requests and special events to ensure readiness and personalized guest experiences
- Manage labor costs scheduling and payroll tracking for the front office team
- Support training onboarding and ongoing development of team members emphasizing brand standards and service excellence
- Oversee cash handling credit transactions and accurate posting of guest charges in accordance with company policy
- Ensure adherence to safety security and emergency procedures for guests and team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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