Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible schedule
Paid holidays
Job Description
M Hotel Buffalo is a luxurious and modern hotel situated in the vibrant heart of Buffalo, NY. Known for its elegant ambiance and outstanding hospitality, the hotel offers guests a unique blend of comfort and sophistication. Catering to both business and leisure travelers, M Hotel Buffalo prides itself on delivering exceptional service that ensures every guest's stay is memorable and enjoyable. The hotel's commitment to excellence has established it as a premier destination for those seeking high-quality accommodations with a personal touch.
As the Front Office Manager at M Hotel Buffalo, you will be entrusted with the crucial responsibility of overseeing the front office operations to provide a seamless guest experience. The role demands a dynamic leader who can efficiently manage the front desk team, streamline operations, and uphold the highest standards of guest service. This position is vital in creating a welcoming atmosphere and ensuring that every interaction with guests reflects the hotel’s dedication to superior hospitality. You will be involved in managing check-in and check-out processes, handling reservations, addressing guest inquiries and complaints, and collaborating with various hotel departments to maintain smooth operations.
In this leadership role, you will also focus on training and mentoring front office staff, fostering a motivated and professional work environment. Monitoring occupancy rates and room pricing to optimize revenue, as well as maintaining accurate operational records, are also key components of your duties. You will implement hotel policies to ensure safety and efficiency and continuously seek ways to improve processes to enhance guest satisfaction. Working closely with management, you will assist in budget preparation and cost control to support the hotel's financial objectives.
This full-time position offers a rewarding opportunity to advance your career in hospitality management, surrounded by a team dedicated to excellence and guest-centered service. M Hotel Buffalo values diversity and encourages individuals who are passionate about hospitality and leadership to apply. Join us and contribute to creating unforgettable experiences for our valued guests at M Hotel Buffalo.
As the Front Office Manager at M Hotel Buffalo, you will be entrusted with the crucial responsibility of overseeing the front office operations to provide a seamless guest experience. The role demands a dynamic leader who can efficiently manage the front desk team, streamline operations, and uphold the highest standards of guest service. This position is vital in creating a welcoming atmosphere and ensuring that every interaction with guests reflects the hotel’s dedication to superior hospitality. You will be involved in managing check-in and check-out processes, handling reservations, addressing guest inquiries and complaints, and collaborating with various hotel departments to maintain smooth operations.
In this leadership role, you will also focus on training and mentoring front office staff, fostering a motivated and professional work environment. Monitoring occupancy rates and room pricing to optimize revenue, as well as maintaining accurate operational records, are also key components of your duties. You will implement hotel policies to ensure safety and efficiency and continuously seek ways to improve processes to enhance guest satisfaction. Working closely with management, you will assist in budget preparation and cost control to support the hotel's financial objectives.
This full-time position offers a rewarding opportunity to advance your career in hospitality management, surrounded by a team dedicated to excellence and guest-centered service. M Hotel Buffalo values diversity and encourages individuals who are passionate about hospitality and leadership to apply. Join us and contribute to creating unforgettable experiences for our valued guests at M Hotel Buffalo.
Job Requirements
- Minimum of 2 years of experience in a hotel management role preferred
- Strong leadership skills with ability to inspire and motivate a diverse team
- Excellent communication and interpersonal skills
- Proficient in hotel management software and reservation systems
- Exceptional problem-solving abilities and attention to detail
- Commitment to delivering exceptional guest service
- Flexibility to work evenings weekends and holidays as required
Job Qualifications
- Minimum of 2 years of experience in hotel management
- Proven ability to lead and manage front office teams
- Strong communication and interpersonal skills
- Proficiency with hotel management software and reservation systems
- Demonstrated problem-solving skills
- Commitment to outstanding guest service
- Ability to work flexible hours including evenings weekends and holidays
Job Duties
- Manage day-to-day operations of the front desk including check-in and check-out procedures reservations and guest requests
- Train mentor and motivate front office staff to deliver exceptional service and maintain a high level of professionalism
- Monitor and maintain occupancy levels room rates and revenue to maximize profitability
- Handle guest inquiries complaints and special requests with a proactive and guest-centric approach
- Collaborate with other hotel departments to ensure smooth operations and resolve any guest-related issues promptly
- Maintain accurate records and reports related to front office activities
- Implement and enforce hotel policies and procedures to ensure a safe and welcoming environment for guests and staff
- Continuously evaluate and improve front office processes to enhance guest satisfaction and operational efficiency
- Assist in the development of the department's budget and cost-control measures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
