Front Office Manager

HHM Hotels is a distinguished hospitality company known for its commitment to providing exceptional guest experiences while upholding high standards of service and sustainability. As a rapidly growing hotel group, HHM Hotels operates a variety of properties designed to meet the needs of diverse travelers, from business guests to vacationing families. The company's dedication to excellence is evident in its core values which emphasize capability, heartfelt service, and a commitment to staying nimble in an ever-evolving industry. HHM Hotels fosters a positive workplace culture that encourages growth and development, ensuring employees have the opportunity to advance within the hospitality sector. The organization places a strong emphasis on diversity, equality, and inclusion, making it an employer of choice for candidates from all backgrounds. The company’s policies strictly prohibit discrimination and support equal employment opportunities, contributing to a respectful and welcoming work environment.

The Front Office Manager position at HHM Hotels is a critical leadership role responsible for managing the hotel’s front office operations. This role requires a professional who can oversee guest services departments to ensure that operations align with established guest service standards as well as sustainability initiatives. The manager will lead a team by recruiting, training, and supporting associates, ensuring optimal performance that reflects HHM’s core values. Another key aspect of the job is maintaining and enhancing guest satisfaction scores through efficient management and proactive strategies aimed at remedying service gaps. The Front Office Manager is also accountable for monitoring all front office financial activities, including budget development, forecasting, and compliance with accounting procedures. The role includes supervising all guest services department managers and managing vendor and personnel contracts to ensure smooth hotel operation.

The right candidate will implement daily operational plans, manage occupancy levels, prevent overbooking, and foster a safe work environment by adhering to safety standards such as MSDS and OSHA. This position provides clear career growth opportunities progressing from Assistant General Manager to General Manager and potentially to Area General Manager. This opportunity is ideal for hospitality professionals seeking to elevate their careers in a supportive and dynamic environment. HHM Hotels also offers competitive wages, comprehensive benefit packages including medical, dental, and vision insurance, paid time off, and employee wellness programs. The role demands flexibility, as work schedules may vary with weekend and holiday shifts, and includes physical tasks such as standing for extended periods, lifting, and other physical activities. Overall, this is an enriching position for candidates dedicated to excellence in hotel management and guest services within a reputable and inclusive company.