Front Office Manager

HHM Hotels is a renowned hospitality company dedicated to delivering exceptional guest experiences while fostering a positive and supportive work environment. With a commitment to excellence in service and sustainability, HHM Hotels operates a diverse range of properties that emphasize comfort, quality, and guest satisfaction. This company stands out in the hospitality industry for its dedication to core values that prioritize people, service, and excellence. HHM Hotels offers a dynamic workplace where employees have the opportunity to grow and develop professionally within a supportive community. The company encourages innovation and agility, ensuring that both guests and staff benefit from up-to-date practices and a respectful, engaging environment.

The role of Hotel Front Office Manager at HHM Hotels is integral to the smooth operation and success of the hotel’s front office and guest services. This full-time position offers an annual compensation package of $70,500 and focuses on managing the front office operations in alignment with established guest service and sustainability standards. The Manager is responsible for overseeing a range of administrative and operational functions, ensuring that every guest receives a superior experience from check-in to check-out. The position provides a clear growth path, with opportunities to advance to Assistant General Manager, General Manager, and ultimately Area General Manager.

In this role, you will lead a team by interviewing, selecting, training, scheduling, coaching, and supporting associates so that all adhere strictly to the brand and hotel standards. The emphasis is on fostering a high-performance culture consistent with the HHM core values of People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. Monitoring guest satisfaction scores is key, with efforts focused on continuous improvement in service delivery. You will also manage the financial aspects of the front office, ensuring compliance with accounting controls and preparing budgets and forecasts for the department. The role includes supervising guest service managers, handling guest correspondence and incident reports, and overseeing vendor and personnel contracts.

Efficient use of guest room occupancy and minimizing overbooking is among your operational priorities, supported by developing specific, measurable, achievable, realistic, and timely (SMART) action plans to address any guest service deficiencies. The role comes with an emphasis on safety, requiring adherence to OSHA standards, safe work habits, and use of personal protective equipment where applicable. Other duties may be assigned by management to support overall hotel operations and guest satisfaction. Overall, this position is perfect for a hospitality professional with 2 to 5 years of relevant experience looking to enhance their leadership skills while contributing to a positive, guest-centered hospitality experience.