Front Office Manager

Memphis RiverLine Hotel, formerly known as Sheraton Memphis, is a prestigious and well-established hotel situated in the vibrant heart of downtown Memphis, Tennessee. As a prominent player in the hospitality industry, this hotel is recognized for offering a comprehensive range of services and amenities that cater to diverse guest needs, making it a preferred destination for both business and leisure travelers. The hotel's prime downtown location places it at the nexus of Memphis's bustling cultural, commercial, and entertainment districts, providing guests with unparalleled access to local attractions, dining, and entertainment.

The Memphis RiverLine Hotel operates under the umbrella of Davidson Hospitality Group, a respected, award-winning full-service hospitality management company known for managing premier hotels, restaurants, and entertainment venues across the United States. Davidson Hospitality Group's partnership with leading brands such as Hilton, Hyatt, Kimpton, Marriott, and Margaritaville is a testament to its commitment to operational excellence and guest satisfaction. This affiliation enriches the hotel’s operational standards and ensures a strong, consistent guest experience driven by innovation and deep industry expertise.

Memphis RiverLine Hotel offers an exciting and dynamic work environment, cultivating a guest-centric culture that emphasizes teamwork, professionalism, and delivering outstanding guest experiences. Employees are afforded opportunities to grow their careers across various departments, including guest services, food and beverage, and front office management. The hotel fosters employee development through comprehensive training, coaching, and recognition programs aimed at maintaining a skilled and motivated workforce.

The Front Office Manager role at Memphis RiverLine Hotel is an integral part of the hotel's guest services team. This full-time position entails leading the front desk operations to ensure exceptional customer service and smooth daily operations. The role involves managing a team of front desk agents and collaborating closely with other hotel departments to provide a seamless and memorable guest experience from check-in to check-out.

In addition to operational oversight, the Front Office Manager will handle key human resources functions such as recruiting, orientation, training, employee coaching, performance evaluation, and the implementation of recognition programs. The goal is to foster a positive work environment that enhances staff engagement and performance, ultimately translating to superior guest satisfaction.

The ideal candidate for this role will have at least two years of experience in hotel front desk management or supervisory operations, possess strong leadership and communication skills, and be proficient in hotel management software such as Opera PMS and Micros, alongside Microsoft Office. Attention to detail, multi-tasking abilities, and a commitment to customer service excellence are essential attributes. The Front Office Manager must also be willing to work flexible hours, including weekends and holidays, to meet the demands of hotel operations.

Working for Memphis RiverLine Hotel means joining a company that values its employees and offers a rich benefit program, including multiple tiers of medical coverage, dental and vision plans, 24/7 Teledoc service, free maintenance medications, pet insurance, hotel discounts, tuition reimbursement, paid time off including vacation and holidays, and a 401K match. Davidson Hospitality Group’s entrepreneurial management style supports a culture that combines personalized service with the resources of a large company, providing an enriching workplace experience where each employee can thrive.

Joining the Memphis RiverLine Hotel team is not just about securing a job; it is about becoming part of a mission to redefine quality hospitality delivery. Employees contribute to upholding a standard of excellence that leaves a lasting impact on guests and the broader hospitality industry. This role offers a unique opportunity to advance a career in a renowned hotel that values innovation, diversity, and dedication to superior guest service.