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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $75,300.00 - $97,750.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Paid Time Off
401k retirement savings program
Discounted and complementary hotel stays
Tuition Reimbursement
Well-being initiatives
Job Description
Hyatt is a globally recognized hospitality company renowned for delivering exceptional guest experiences through its dedicated and attentive associates. As an industry leader known for its commitment to quality service and guest satisfaction, Hyatt operates luxury hotels and resorts worldwide, catering to a diverse clientele seeking comfort, convenience, and memorable stays. Hyatt places immense value on its company culture, emphasizing empathy, inclusion, and innovation, which collectively comprise the foundation of its unique Culture of Care. With a broad portfolio ranging from upscale urban hotels to resort destinations, Hyatt is committed to providing a welcoming environment for both its guests and... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years experience in hotel front office or related field
- Experience with front office management software such as Opera Cloud
- Strong interpersonal and communication skills
- Ability to work flexible hours including weekends and holidays
- Leadership experience in a hospitality environment
- Must be able to handle financial transactions accurately
- Ability to respond promptly to guest requests and complaints
Job Qualifications
- Experience in front office or guest services management
- Familiarity with Opera Cloud and HotSOS software preferred
- Strong communication and leadership skills
- Ability to manage budgets and labor costs
- Proven track record of coaching and developing staff
- Excellent problem-solving skills to handle guest complaints
- Knowledge of hotel operations and reservation systems
- Commitment to Hyatt's Culture of Care and core values
Job Duties
- Responsible for short and long term planning and the management of the hotel’s Front Office operations
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Maintain guest room inventory
- Coach and counsel employees to reflect Hyatt Service Standards and Procedures
- Perform all tasks of a Front Office Staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
- Analyze, investigate, and resolve guest complaints
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
- Insure proper staffing levels for customer service goals
- Coach and counsel employees to reflect Hyatt service standards and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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