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Front Office Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $80,000.00 - $85,000.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
Employee rates on hotel stays

Job Description

Pyramid Global Hospitality is a renowned hospitality management company committed to a People First culture that prioritizes employee wellbeing, professional growth, and diversity. With over 230 properties worldwide, Pyramid Global Hospitality offers a supportive and inclusive environment fostering development, wellness, and meaningful relationships. The company provides comprehensive employee benefits such as health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and special employee rates on hotel stays. Pyramid Global Hospitality also emphasizes continuous training and development to help employees advance their careers, making it an ideal workplace for both newcomers and seasoned professionals in the hospitality industry.Show More

Job Requirements

  • Bachelor's degree in hospitality management or related field preferred
  • 3-5 years of experience in front desk or hotel operations
  • at least 1-3 years in a supervisory role
  • experience with property management systems and hotel reservation software preferred
  • excellent customer service and conflict resolution abilities
  • strong leadership, communication and problem-solving skills
  • ability to work flexible hours including weekends and holidays

Job Qualifications

  • Bachelor's degree in hospitality management or related field preferred
  • 3-5 years of experience in front desk or hotel operations with at least 1-3 years in a supervisory role
  • experience with property management systems and hotel reservation software preferred
  • excellent customer service and conflict resolution abilities
  • strong leadership, communication and problem-solving skills
  • ability to work flexible hours including weekends and holidays

Job Duties

  • Oversee the daily front desk operations including check-ins, check-outs, reservations and guest inquiries
  • ensure all front desk procedures align with hotel policies and brand standards
  • maintain accuracy with guest records, billing and payment processing
  • oversee cash handling procedures, deposits and billing accuracy
  • coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction
  • foster a positive work environment and promote teamwork among associates
  • monitor staff performance and provide coaching and feedback
  • recruit, train, schedule and supervise front desk associates
  • address and resolve guest complaints and special requests promptly and professionally

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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