Front Office Manager

Pyramid Global Hospitality is a renowned hospitality management company committed to a People First culture that prioritizes employee wellbeing, professional growth, and diversity. With over 230 properties worldwide, Pyramid Global Hospitality offers a supportive and inclusive environment fostering development, wellness, and meaningful relationships. The company provides comprehensive employee benefits such as health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and special employee rates on hotel stays. Pyramid Global Hospitality also emphasizes continuous training and development to help employees advance their careers, making it an ideal workplace for both newcomers and seasoned professionals in the hospitality industry.

One of the prominent properties managed by Pyramid Global Hospitality is the Residence Inn by Marriott Berkeley, a modern hotel situated in the heart of Downtown Berkeley, California. This 17-story hotel features 331 suites equipped with full kitchens and separate living spaces, complemented by over 15,000 square feet of flexible event space and a rooftop restaurant offering panoramic views of the San Francisco Bay Area. The hotel's convenient location near public transit such as the Downtown Berkeley BART station and various bus routes facilitates commuting and accessibility.

The Front Desk Supervisor role at Residence Inn Berkeley is a pivotal position responsible for ensuring outstanding guest service and the smooth functioning of front desk operations. This role involves managing daily check-ins, check-outs, handling reservations, and responding to guest inquiries with professionalism and efficiency. The supervisor leads and supports the front desk team by recruiting, training, scheduling, and providing ongoing coaching. They also coordinate with housekeeping and maintenance teams to ensure rooms meet high standards of readiness and guest satisfaction. Fostering a positive work environment and promoting teamwork is central to this role, along with maintaining accuracy in guest records, billing, and cash handling processes. Addressing guest complaints and special requests promptly is essential to delivering exceptional hospitality experiences.

This position requires strong leadership skills, excellent communication, and the ability to solve problems creatively under pressure. Candidates with a background in hospitality management or related fields, 3-5 years of relevant experience including supervisory roles, and familiarity with property management systems are preferred. The ability to work flexible hours, including weekends and holidays, is necessary to meet the operational demands of the hotel. The salary range for this position is between $80,000 and $85,000, reflecting the value Pyramid Global Hospitality places on experienced leadership and quality service.

Pyramid Global Hospitality’s commitment to diversity and inclusion is evident at the Residence Inn Berkeley, where care, respect, and rewards form the foundation of the workplace culture. The company proudly supports equal employment opportunities and strives to create an environment where all employees feel valued and empowered. Joining the team means becoming part of a forward-thinking organization dedicated to excellent guest experiences and the professional success of its people.