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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
company-paid disability insurance
Life insurance
Employee assistance program
Supplemental benefits
401(k) with match
Employee Discounts
Paid vacation
Paid sick time
Job Description
The Front Office Manager plays a vital role within a well-established hotel dedicated to providing exceptional guest experiences through expert management of front office operations. This hospitality company is known for its commitment to quality service, guest satisfaction, and operational excellence, making it a preferred destination for travelers seeking comfort and superior service. As a key member of the hotel management team, the Front Office Manager leads the front desk and related service departments including bell services, telephone operations, guest registration, and reservations. The manager ensures that all guests receive outstanding service from the moment they arrive until their departure,... Show More
Job Requirements
- Bachelor’s degree in hospitality management, business administration, or related field preferred
- minimum of 1 year experience in night audit and 2 years in front desk operations, or equivalent combination of education and relevant experience
- strong leadership, communication, and organizational skills
- ability to work a flexible schedule including nights, weekends, and holidays
Job Qualifications
- Bachelor’s degree in hospitality management, business administration, or a related field preferred
- minimum of 1 year experience in night audit and 2 years in front desk operations, or equivalent combination of education and relevant experience
- strong leadership skills
- effective communication skills
- excellent organizational skills
- proficiency in managing labor and schedules
- experience in financial oversight and budgeting
- ability to handle guest relations and conflict resolution
- familiarity with hotel reservation and front office systems
Job Duties
- Provide leadership and supervision to the front desk and all related departments including bell services and telephone operations
- lead team management including hiring, training, performance evaluations, scheduling, and disciplinary actions
- prepare and maintain department schedules based on labor standards and occupancy forecasts
- manage daily and weekly payroll for the department
- ensure consistent delivery of exceptional guest service aligned with brand standards
- support the overall profitability and service excellence of other hotel departments through collaboration and operational efficiency
- enhance guest satisfaction by improving service quality through employee development and process optimization
- monitor departmental budgets to meet or exceed revenue and expense targets
- assist in the development and execution of operational and financial strategies
- oversee the reservations process to maximize occupancy and average daily rate through effective selling techniques
- enforce policies and procedures for credit control, financial transactions, cash handling, guest security, and emergency response
- address guest complaints related to the front office and ensure appropriate resolution
- promote guest engagement by encouraging staff to utilize strong interpersonal and communication skills
- recognize and reward team members who exceed guest expectations
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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