Front Office Manager

Hyatt Lodge Oak Brook is a prestigious and luxurious hospitality establishment located in the serene and picturesque suburb of Oak Brook, Illinois. Nestled amidst breathtaking natural surroundings, this elegant property is renowned for its exceptional service, sophisticated accommodations, and tranquil ambiance. Hyatt Lodge Oak Brook has established itself as a premier destination for discerning travelers seeking a peaceful retreat combined with world-class hospitality. The property’s commitment to excellence is reflected not only in the guest experience but also in its dedication to employee development and growth. As part of the globally recognized Hyatt brand, Hyatt Lodge Oak Brook maintains the highest standards of service, offering an inspiring environment where team members can thrive and build rewarding careers.

Joining the Hyatt Lodge Oak Brook as a Front Office Manager presents an exciting opportunity to lead and shape the front desk operations within this distinguished hotel environment. This role is centered on delivering outstanding customer service, managing a team of front desk agents, and coordinating closely with other departments to ensure a seamless and memorable guest experience. The Front Office Manager is a key leadership position responsible for upholding the property’s esteemed reputation by fostering a culture of professionalism, attentiveness, and efficiency.

As a Front Office Manager at Hyatt Lodge Oak Brook, you will play a vital role in overseeing daily front desk functions, including guest check-in and check-out, resolving guest concerns, and ensuring smooth operation of all front office activities. You will be entrusted with recruiting, selecting, training, coaching, and performing performance reviews for your team, aiming to maintain a motivated and skilled workforce. This role demands exceptional leadership and communication skills, attention to detail, and the ability to multitask effectively in a fast-paced hospitality environment.

The position requires proficiency with hotel management software such as Opera PMS and Micros, along with strong computer skills in Microsoft Office. Prior experience in cash handling and a customer-oriented approach are essential to success in this role. The ability to work flexible hours, including weekends and holidays, highlights the dynamic nature of this hospitality position.

Hyatt Lodge Oak Brook operates under the esteemed Davidson Hospitality Group, an award-winning, full-service hospitality management company that oversees a diverse portfolio of hotels, restaurants, and entertainment venues across the United States. Davidson Hospitality Group is a trusted partner of leading global brands including Hilton, Hyatt, Kimpton, Marriott, and Margaritaville. The company prides itself on combining the entrepreneurial spirit and personalized service of a small company with the extensive expertise and resources of a large organization.

Davidson Hospitality Group supports its team members with a comprehensive benefits package designed to enhance their quality of life and foster professional growth. These benefits include multiple tiers of medical coverage, dental and vision plans, 24/7 teledoc services, free maintenance medications, pet insurance, hotel discounts, tuition reimbursement, paid time off, and a 401K match program. The company culture emphasizes teamwork, excellence, and a shared commitment to redefining quality hospitality for guests and colleagues alike.

This full-time position offers a competitive salary of USD 72,000 annually, reflecting the importance of the Front Office Manager role within Hyatt Lodge Oak Brook’s operational success. Embracing this opportunity means becoming part of a culture that values diversity, inclusion, and equal opportunity for all employees, including minorities, females, veterans, individuals with disabilities, and members of the LGBTQ+ community. Hyatt Lodge Oak Brook and Davidson Hospitality Group are committed to maintaining a drug-free workplace, with pre-employment drug testing, background checks, and participation in E-Verify to ensure a safe and secure environment for all.