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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $72,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match
Job Description
Hyatt Lodge Oak Brook is a prestigious and luxurious hospitality establishment located in the serene and picturesque suburb of Oak Brook, Illinois. Nestled amidst breathtaking natural surroundings, this elegant property is renowned for its exceptional service, sophisticated accommodations, and tranquil ambiance. Hyatt Lodge Oak Brook has established itself as a premier destination for discerning travelers seeking a peaceful retreat combined with world-class hospitality. The property’s commitment to excellence is reflected not only in the guest experience but also in its dedication to employee development and growth. As part of the globally recognized Hyatt brand, Hyatt Lodge Oak Brook maintains the... Show More
Job Requirements
- 2 or more years of experience in hotel front desk management or supervisory operations
- strong leadership and management skills
- excellent communication and interpersonal skills
- read, write and speak English fluently
- proficient in hotel management software and Microsoft Office
- detail-oriented and able to multi-task effectively
- customer service oriented and committed to providing exceptional guest experiences
- computer experience required
- proficient in Opera PMS, Micros and Microsoft Office
- prior cash handling experience necessary
- ability to work flexible hours, including weekends and holidays as needed
Job Qualifications
- Minimum of 2 years experience in hotel front desk management or supervisory operations
- Strong leadership and management abilities
- Excellent communication and interpersonal skills
- Fluent in reading, writing, and speaking English
- Proficient in hotel management software and Microsoft Office
- Detail-oriented with the ability to multitask effectively
- Prior experience in cash handling
- Customer service oriented with commitment to guest satisfaction
- Ability to work flexible hours including weekends and holidays
Job Duties
- Oversee front desk operations including guest check-in and check-out
- Recruit, select, orient, train, and coach front desk staff
- Conduct performance reviews and implement recognition programs
- Ensure exceptional customer service and resolve guest concerns promptly
- Collaborate with other hotel departments to enhance the guest experience
- Manage cash handling and ensure accuracy of financial transactions
- Maintain proficiency with hotel management software such as Opera PMS and Micros
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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