Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Career development opportunities
performance bonuses
Job Description
HHM Hotels is a distinguished hospitality company known for its commitment to delivering exceptional guest experiences and maintaining high standards of service and sustainability within the hotel industry. With a portfolio encompassing multiple properties, HHM Hotels focuses on creating a welcoming, efficient, and professional environment for both guests and employees alike. The company prioritizes core values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, which contribute to a strong workplace culture and a dedication to excellence across all levels of operation. As a reputable player in the hospitality sector, HHM Hotels offers opportunities for career growth and advancement, emphasizing professional development and leadership cultivation within its ranks.
The role of Front Office Manager at HHM Hotels is a pivotal position responsible for managing the front office operations to ensure seamless service delivery and adherence to both guest service excellence and sustainability standards. The Front Office Manager will lead a team by interviewing, selecting, training, scheduling, coaching, and supporting front office associates, ensuring that their performance aligns with the brand's standard and company core values. This leadership role requires a proactive approach in monitoring guest satisfaction levels, working diligently to enhance satisfaction scores and overall guest experience.
In managing financial aspects, the Front Office Manager oversees all front office financial operations, ensuring compliance with accounting controls and procedures. This accountability extends to developing and monitoring detailed departmental budgets and forecasts, including the submission and approval of capital budget items. Leadership responsibilities encompass supervising all guest services department managers while maintaining excellent communication and management of hotel correspondences and incident logs.
Additional duties include overseeing vendor and personnel contracts throughout the hotel, monitoring guest room occupancy to optimize space utilization and minimize overbooking, and creating actionable plans to address and remedy any service deficiencies. Maintaining a safe work environment is emphasized through adherence to safety protocols, proper use of protective equipment, and compliance with both MSDS and OSHA standards. The role may require flexibility to work varied schedules, including weekends and holidays, and involves physical activities such as standing for extended periods, walking, and light lifting.
This Front Office Manager position offers a promising career growth path within HHM Hotels, with potential advancement to Assistant General Manager, General Manager, and Area General Manager roles. It is ideal for candidates with a background in hospitality who possess strong leadership skills and a commitment to guest service excellence. The employment type is a full-time position within the hospitality industry, designed to be both challenging and rewarding for professionals dedicated to a career in hotel management.
The role of Front Office Manager at HHM Hotels is a pivotal position responsible for managing the front office operations to ensure seamless service delivery and adherence to both guest service excellence and sustainability standards. The Front Office Manager will lead a team by interviewing, selecting, training, scheduling, coaching, and supporting front office associates, ensuring that their performance aligns with the brand's standard and company core values. This leadership role requires a proactive approach in monitoring guest satisfaction levels, working diligently to enhance satisfaction scores and overall guest experience.
In managing financial aspects, the Front Office Manager oversees all front office financial operations, ensuring compliance with accounting controls and procedures. This accountability extends to developing and monitoring detailed departmental budgets and forecasts, including the submission and approval of capital budget items. Leadership responsibilities encompass supervising all guest services department managers while maintaining excellent communication and management of hotel correspondences and incident logs.
Additional duties include overseeing vendor and personnel contracts throughout the hotel, monitoring guest room occupancy to optimize space utilization and minimize overbooking, and creating actionable plans to address and remedy any service deficiencies. Maintaining a safe work environment is emphasized through adherence to safety protocols, proper use of protective equipment, and compliance with both MSDS and OSHA standards. The role may require flexibility to work varied schedules, including weekends and holidays, and involves physical activities such as standing for extended periods, walking, and light lifting.
This Front Office Manager position offers a promising career growth path within HHM Hotels, with potential advancement to Assistant General Manager, General Manager, and Area General Manager roles. It is ideal for candidates with a background in hospitality who possess strong leadership skills and a commitment to guest service excellence. The employment type is a full-time position within the hospitality industry, designed to be both challenging and rewarding for professionals dedicated to a career in hotel management.
Job Requirements
- Associate’s or bachelor’s degree preferred
- 2 to 5 years hospitality related experience
- Ability to stand for extended periods walking pushing lifting up to 25 pounds bending and reaching stooping kneeling or crouching
- Willingness to work varied schedules including holidays and weekends
- Strong organizational and multitasking abilities
- Excellent problem-solving skills
- Effective verbal and written communication skills
Job Qualifications
- Associate’s or bachelor’s degree preferred
- 2 to 5 years hospitality related experience
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Proficiency in budgeting and financial management
- Knowledge of guest service standards and hospitality industry practices
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Commitment to safety and regulatory compliance
Job Duties
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures
- Develop implement and monitor daily weekly monthly and annual department-wide budgets and forecasts
- Review submit for approval and order capital budget items as required
- Supervise all guest services department managers
- Review correspondence from guests and incident logs and direct staff according to information obtained
- Oversee all vendor and personnel contracts throughout the hotel
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies
- Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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