FRONT OFFICE MANAGER

Costa Mesa, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $82,000.00 - $92,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Job Description

Hyatt is a globally recognized leader in the hospitality industry, renowned for delivering exceptional guest experiences through a commitment to caring service and operational excellence. As a respected hotel brand, Hyatt operates numerous properties worldwide, each tailored to provide comfort, luxury, and memorable stays for leisure and business travelers alike. With a culture centered around respect, integrity, and diversity, Hyatt motivates its associates to create meaningful interactions that ensure guest satisfaction and loyalty.

The Front Office Manager position at Hyatt plays a crucial role in upholding these values by overseeing the front desk operations which are the heart of gues... Show More

Job Requirements

4 years or more of progressive hotel Rooms Management experience
At least 2 years progressive management experience within the Rooms Division of a hotel
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills

Job Qualifications

Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
Previous hotel pre-opening experience preferred
Service oriented style with professional presentations skills
At least 2 years progressive management experience within the Rooms Division of a hotel
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills

Job Duties

Responsible for short and long term planning and the management of the hotel's Front Office operations
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
Maintain guest room inventory
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
Insure proper staffing levels for customer service goals
Coach and counsel employees to reflect Hyatt service standards and procedures

Job Criteria

Experience

Expert Level (7+ years)

Job Location

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