Job Overview
Employment Type
Full-time
Compensation
Salary
Range $82,000.00 - $92,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Hyatt is a globally recognized leader in the hospitality industry, renowned for delivering exceptional guest experiences through a commitment to caring service and operational excellence. As a respected hotel brand, Hyatt operates numerous properties worldwide, each tailored to provide comfort, luxury, and memorable stays for leisure and business travelers alike. With a culture centered around respect, integrity, and diversity, Hyatt motivates its associates to create meaningful interactions that ensure guest satisfaction and loyalty.
The Front Office Manager position at Hyatt plays a crucial role in upholding these values by overseeing the front desk operations which are the heart of guest interaction within the hotel. Reporting directly to the Hotel's Assistant Director of Operations and Director of Operations, the Front Office Manager is a leadership role responsible for ensuring smooth front office operations encompassing staff training, communication between departments, and efficient scheduling. This role demands an individual with excellent leadership strengths and strong communication abilities who can inspire and guide front office personnel to deliver Hyatt's hallmark service standards.
The Front Office Manager is pivotal not only in direct guest engagement — responding promptly and courteously to requests and resolving complaints — but also in administrative and operational management. This entails planning both short- and long-term strategies to optimize front office functionality, development and management of budgets and labor cost plans, and maintaining accurate guest room inventory. The manager acts as a coach and mentor to the staff, instilling Hyatt's service philosophy and promoting a service-oriented culture.
Additional responsibilities include ensuring compliance with cash handling and operational policies, fostering interdepartmental coordination especially with housekeeping, and maintaining up-to-date knowledge on hotel pricing, offers, and programs which must be effectively communicated to all staff. Problem-solving skills are essential in investigating and resolving guest issues swiftly, while leadership skills are crucial to set clear expectations, manage processes, and hold staff accountable to agreed standards and timelines. Staffing adequacy is also a focus, ensuring that the number of front office employees aligns with customer service goals.
Hyatt offers a competitive salary package, with this role providing an annual range between $82,000 and $92,000. The company is committed to inclusivity and equal opportunity employment, welcoming applicants from diverse racial, ethnic, and cultural backgrounds without discrimination. The Front Office Manager role is a remarkable opportunity for seasoned hospitality professionals looking to advance their career within a reputable, guest-focused organization that values leadership, operational expertise, and exceptional service delivery.
The Front Office Manager position at Hyatt plays a crucial role in upholding these values by overseeing the front desk operations which are the heart of guest interaction within the hotel. Reporting directly to the Hotel's Assistant Director of Operations and Director of Operations, the Front Office Manager is a leadership role responsible for ensuring smooth front office operations encompassing staff training, communication between departments, and efficient scheduling. This role demands an individual with excellent leadership strengths and strong communication abilities who can inspire and guide front office personnel to deliver Hyatt's hallmark service standards.
The Front Office Manager is pivotal not only in direct guest engagement — responding promptly and courteously to requests and resolving complaints — but also in administrative and operational management. This entails planning both short- and long-term strategies to optimize front office functionality, development and management of budgets and labor cost plans, and maintaining accurate guest room inventory. The manager acts as a coach and mentor to the staff, instilling Hyatt's service philosophy and promoting a service-oriented culture.
Additional responsibilities include ensuring compliance with cash handling and operational policies, fostering interdepartmental coordination especially with housekeeping, and maintaining up-to-date knowledge on hotel pricing, offers, and programs which must be effectively communicated to all staff. Problem-solving skills are essential in investigating and resolving guest issues swiftly, while leadership skills are crucial to set clear expectations, manage processes, and hold staff accountable to agreed standards and timelines. Staffing adequacy is also a focus, ensuring that the number of front office employees aligns with customer service goals.
Hyatt offers a competitive salary package, with this role providing an annual range between $82,000 and $92,000. The company is committed to inclusivity and equal opportunity employment, welcoming applicants from diverse racial, ethnic, and cultural backgrounds without discrimination. The Front Office Manager role is a remarkable opportunity for seasoned hospitality professionals looking to advance their career within a reputable, guest-focused organization that values leadership, operational expertise, and exceptional service delivery.
Job Requirements
- 4 years or more of progressive hotel Rooms Management experience
- At least 2 years progressive management experience within the Rooms Division of a hotel
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
Job Qualifications
- Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
- 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
- Previous hotel pre-opening experience preferred
- Service oriented style with professional presentations skills
- At least 2 years progressive management experience within the Rooms Division of a hotel
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
Job Duties
- Responsible for short and long term planning and the management of the hotel's Front Office operations
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Maintain guest room inventory
- Coach and counsel employees to reflect Hyatt Service Standards and Procedures
- Perform all tasks of a Front Office Staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
- Analyze, investigate, and resolve guest complaints
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
- Insure proper staffing levels for customer service goals
- Coach and counsel employees to reflect Hyatt service standards and procedures
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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