Front Office Manager

AC Hotel Chicago Downtown is a premier hotel located just steps from the iconic Magnificent Mile. This stylish 226-room property is among the first of its kind in the United States, setting new standards for sleek, modern hospitality. Operated as part of Marcus Hotels & Resorts, the AC Hotel embodies a philosophy of delivering unforgettable experiences for travelers who desire a blend of style, substance, and seamless service. Marcus Hotels & Resorts is a division of The Marcus Corporation, known for over 60 years of operational and service excellence with a portfolio of 16 unique and character-rich U.S.-based hotels and resorts. The company prides itself on being "People Pleasing People," dedicated to creating extraordinary experiences for both guests and associates. The AC Hotel Chicago specifically caters to guests who enjoy an "on-the-go" lifestyle, integrating modern conveniences with a vibrant urban ambiance. Employment here offers a meaningful opportunity to grow within a dynamic team environment known for innovation and artistry in hospitality.

The Front Office Manager at AC Hotel Chicago Downtown is a critical leadership role, responsible for overseeing all front office operations including the front desk, concierge, valet, and bell stand. This position requires a passionate and energetic individual focused on delivering exceptional guest experiences through gracious service and impeccable style. The manager will direct and motivate staff across multiple departments, ensuring standards of excellence are upheld while fostering a cooperative and positive work environment. Key responsibilities include handling guest needs proactively, resolving concerns with professionalism, and managing scheduling, staffing, and performance to optimize service and productivity. The role also involves training and mentoring team members, managing reservations, VIP check-ins, group arrivals, billing, and ensuring guest room security. Coordination with other departments such as housekeeping and engineering is essential to ensure seamless and personalized service for all guests. Administrative tasks such as documentation, reporting, and interdepartmental communication are also part of the daily functions.

This is a full-time position with an estimated salary range of $60,000 to $70,000. The ideal candidate should have a minimum of two years’ experience in a similar leadership role in a hotel or resort environment, demonstrating strong leadership, organizational, and communication skills. Proficiency with hospitality systems like Fosse, Opera, POS systems, and Microsoft Office is required. The role demands the ability to multitask, make quick and effective decisions, and maintain professionalism under pressure, including flexibility to work evenings, weekends, and holidays. The position offers a comprehensive benefits package that supports personal and professional growth including discounts at Marcus Hotels & Resorts and Marriott locations worldwide, paid time off, medical, dental, and vision insurance after 30 days of employment, company-paid life insurance, an employee assistance program, and a 401k plan with employer match, among other perks. Joining the AC Hotel Chicago Downtown team means becoming part of a respected brand focused on redefining hospitality, elevating guest experiences, and leading with passion and innovation.