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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $70,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
room discounts
Restaurant Discounts
Movie theater coupons
Career growth opportunities
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Employee assistance program
401k with employer match
Job Description
AC Hotel Chicago Downtown is a premier hotel located just steps from the iconic Magnificent Mile. This stylish 226-room property is among the first of its kind in the United States, setting new standards for sleek, modern hospitality. Operated as part of Marcus Hotels & Resorts, the AC Hotel embodies a philosophy of delivering unforgettable experiences for travelers who desire a blend of style, substance, and seamless service. Marcus Hotels & Resorts is a division of The Marcus Corporation, known for over 60 years of operational and service excellence with a portfolio of 16 unique and character-rich U.S.-based hotels and... Show More
Job Requirements
- Minimum 2 years of experience in a hotel or resort front office leadership role
- Proven leadership and organizational skills
- Excellent customer service and communication abilities
- Proficiency with hospitality management systems including Fosse and Opera
- Ability to handle multiple tasks and make decisions under pressure
- Availability to work flexible hours including evenings, weekends, and holidays
Job Qualifications
- Minimum 2 years of experience as an assistant front office manager or similar leadership role in a hotel or resort preferred
- Strong leadership, organizational and time management skills
- Exceptional customer service and communication abilities, with professionalism under pressure
- Proficiency in hospitality systems such as Fosse, Opera, POS systems, Microsoft Office
- Ability to multi-task and make sound decisions quickly and effectively
- Flexibility to work evenings, weekends, and holidays
Job Duties
- Oversee, direct and motivate staff across multiple departments, ensuring exceptional guest experiences
- Supervise and support daily operations of the front desk, concierge, valet, and bell stand
- Anticipate guest needs, resolve concerns, and maintain positive guest relations at all times
- Train, coach, and mentor associates, providing feedback and ensuring adherence to hotel standards
- Manage scheduling, staffing, and performance monitoring to optimize service and productivity
- Ensure accurate handling of reservations, group arrivals, VIP check-ins, billing, and guest room security
- Coordinate with housekeeping, engineering, and other departments to ensure seamless service
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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