Front Office Manager

Holiday Inn Express Charlotte Airport located at 108 Airport Commons Dr, Charlotte, NC 28208 is part of the Maya Hotels family, a well-established hospitality company known for its commitment to delivering exceptional guest experiences and operational excellence. Maya Hotels represents a portfolio of respected hotel brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft, all of which are recognized for their quality and dedication to customer satisfaction. Maya Hotels prides itself on creating a welcoming and supportive work environment, fostering career development opportunities for its team members, and operating in a manner that enhances guest satisfaction and business growth. Their dedication to excellence and innovation sets them apart in the hospitality industry, making them a preferred employer and an ideal partner for travel and accommodation needs.

We are currently seeking a dedicated Front Office Manager for the Holiday Inn Express Charlotte Airport location. This role is crucial in managing front desk operations and leading a high-performing team of front office staff including receptionists, concierge, and bell staff. The Front Office Manager is responsible for ensuring an efficient and warm check-in and check-out process, handling guest inquiries with professionalism, and overseeing reservations and revenue management to maximize occupancy and profitability. The position requires leadership skills to set performance expectations, conduct evaluations, and foster a positive work environment that supports excellent guest service. You will collaborate with other hotel departments to maintain seamless operations and uphold hotel standards related to security, safety, and compliance.

The role also involves budgeting and financial management duties, such as controlling front office costs, monitoring departmental expenses, and analyzing financial reports to drive revenue optimization. Maya Hotels offers a competitive salary with performance-based bonuses and values work-life balance by providing paid time off. Employees enjoy comprehensive benefits including medical, dental, and vision insurance, life insurance, accident and critical illness coverage, and a 401K retirement plan with employer contributions. Additionally, employees benefit from various perks such as referral programs and hotel discounts, along with opportunities for career growth within the Maya Hotels organization. Working at Maya Hotels means joining a friendly, supportive team dedicated to excellence and guest satisfaction. The position requires a willingness to work varied schedules including nights, weekends, and holidays, reflecting the dynamic nature of the hospitality industry and commitment to guest service excellence.