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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.50 - $29.50
Work Schedule
Weekend Shifts
Benefits
competitive base salary
PTO
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Hotel level manager bonus program
Job Description
The Wildbirch Hotel is an upscale boutique hotel located in the heart of Anchorage's downtown Mushing District. It holds the distinction of being the city's first upscale boutique hotel and serves as a dynamic hub for both travelers and locals alike. The hotel features 252 design-forward accommodations, including suites that showcase artwork curated in partnership with the Anchorage Museum. With multiple onsite food and beverage concepts, including a brewery and cafe, as well as communal outdoor decks offering breathtaking views of Mount Susitna and Knik Arm, The Wildbirch Hotel offers guests a unique blend of modern comfort combined with the... Show More
Job Requirements
- Experience in hotel front office management or similar role
- Proven leadership skills managing a team in a hospitality setting
- Knowledge of local culture and attractions is strongly preferred
- Ability to work flexible hours including weekends and evenings
- Proficient in scheduling budgeting and financial procedures
- Strong communication and interpersonal skills
- High school diploma or equivalent required, bachelor's degree preferred
Job Qualifications
- Strong leadership and organizational skills
- A service-oriented mindset with exceptional customer service and sales abilities
- Ability to multitask in a dynamic environment
- Excellent communication and interpersonal skills
- Commitment to the brand's authentic approachable and adventurous identity
- Ability to work weekend and evening shifts
Job Duties
- Manage the Front Office ensuring alignment with brand values and delivering impeccable guest service
- Implement efficient processes that meet financial goals
- Maintain deep knowledge of room features amenities packages promotions and availability and train team accordingly
- Oversee scheduling budgeting and inventory management for the front office
- Ensure financial procedures follow policies including handling cashier functions upgrades cancellations and adjustments
- Inspect lobby and front entry regularly to ensure cleanliness organization and readiness
- Lead through strong communication coaching mentoring and fostering collaboration within the team
- Collaborate with housekeeping maintenance food and beverage and sales departments to enhance guest experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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