FRONT OFFICE MANAGER

Renaissance Baton Rouge is a distinguished hotel that combines Southern hospitality with upscale decor and convenient amenities to provide an exceptional guest experience. Located just 15 miles from Baton Rouge Metropolitan Airport, this hotel offers visitors easy access to some of the area's top attractions, including the Mall of Louisiana, Perkins Rowe, Louisiana State University, and the Country Club of Louisiana. Guests enjoy exploring a variety of shopping, dining, and entertainment options nearby while retreating to spacious, modern rooms or suites enhanced with luxurious bedding, flat-panel TVs, and mini-refrigerators. The hotel also features an on-site restaurant and offers room service to ensure a pleasant dining experience. Renaissance Baton Rouge is committed to excellence and delivering quality service, making it a prominent choice for travelers seeking comfort and sophistication.

The Front Office Manager at Renaissance Baton Rouge holds a vital leadership role responsible for overseeing the smooth operation of multiple departments such as Guest Services, Concierge, Uniformed Services, Housekeeping, Laundry, Security, Communications, and Reservations. This full-time position demands a focus on delivering attentive, friendly, and efficient service, ensuring that every guest experiences a high standard of care. The manager plays a key role in maximizing room revenue and productivity while fostering the development of managers and employees within the hotel. This role includes managing daily front-of-house operations, resolving guest concerns, motivating and coaching staff, maintaining compliance with hospitality standards, and monitoring financial and operational metrics.

The Front Office Manager must bring a combination of experience and skill, holding at least four years of progressive hotel or related field experience, including two years of management experience. A significant part of the role involves administrative proficiency using Windows and Microsoft Office applications and maintaining a high level of professionalism and appearance. The position also requires physical stamina, as long hours may occasionally be necessary, and mental agility to handle high-pressure situations with composure and clear decision-making. Additionally, the manager is tasked with conducting staff interviews, supporting the recruitment process, monitoring room occupancy and revenue, and ensuring adherence to hotel policies and standard operating procedures.

Beyond operational oversight, the Front Office Manager is expected to create a positive workplace culture by enhancing employee morale, promoting open communication across departments, and ensuring that all team members are knowledgeable about corporate marketing programs and guest recognition initiatives. This role is integral in maintaining the hotel's reputation for quality service and operational excellence, helping Renaissance Baton Rouge stand out as a premier destination for travelers in the region. The hotel values diversity and is an equal opportunity employer, committed to fair employment practices regardless of race, color, religion, sex, national origin, age, disability, or other legally protected statuses. The Front Office Manager position offers a rewarding career opportunity with competitive pay, excellent working conditions, and a comprehensive benefits package designed to support employee well-being and professional growth.