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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,000.00 - $59,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
Employee assistance program
Discounted rooms
Paid holidays
Paid vacation
Sick Time
401(k) retirement savings plan
Job Description
Renaissance Baton Rouge is a distinguished hotel that combines Southern hospitality with upscale decor and convenient amenities to provide an exceptional guest experience. Located just 15 miles from Baton Rouge Metropolitan Airport, this hotel offers visitors easy access to some of the area's top attractions, including the Mall of Louisiana, Perkins Rowe, Louisiana State University, and the Country Club of Louisiana. Guests enjoy exploring a variety of shopping, dining, and entertainment options nearby while retreating to spacious, modern rooms or suites enhanced with luxurious bedding, flat-panel TVs, and mini-refrigerators. The hotel also features an on-site restaurant and offers room service... Show More
Job Requirements
- At least 4 years of progressive hotel or related field experience
- minimum 2 years of related management experience
- 2-year college degree preferred or equivalent experience
- previous management experience required
- proficiency in Windows and Microsoft Office
- ability to work long hours
- capable of medium physical work including lifting up to 50 pounds
- ability to handle stressful high-pressure situations
- ability to convey information clearly
- strong decision-making skills
- effective interpersonal and problem-solving abilities
- capability to work with financial data and basic arithmetic
Job Qualifications
- At least 4 years of progressive experience in hotel or related field
- at least 2 years of management experience
- proficient in Windows and Microsoft Office
- effective communication skills
- ability to evaluate and select among alternatives quickly
- ability to work under pressure and maintain composure
- strong problem-solving skills
- ability to assimilate complex information
- effective listening and clarification skills
- ability to understand financial information and perform basic arithmetic
- knowledge of hospitality standard operating procedures
Job Duties
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- maintain regular attendance in compliance with hospitality service standards
- maintain high standards of personal appearance and grooming
- respond to all guests requests, problems, complaints and accidents efficiently
- motivate, coach, counsel and discipline room division personnel
- conduct front-of-house interviews and support hiring procedures
- develop employee morale and training
- maintain professional relationships and promote communication
- monitor oversold dates to maximize room revenue
- tour rooms operating departments daily to solicit feedback
- analyze rate variance and monitor daily house count
- support corporate guest recognition program
- control expenses to maximize profit
- ensure compliance with rooms and loss prevention standards
- conduct public area and guestrooms walkthroughs for cleanliness and maintenance
- monitor labor expenses and productivity
- participate in manager-on-duty program
- operate front office computer system and communication equipment
- be knowledgeable of corporate marketing programs and ensure staff are informed
- monitor VIPs and special guest requests
- perform other duties as assigned by management
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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