FRONT OFFICE MANAGER

Renaissance Baton Rouge is a premier hotel located just 15 miles from Baton Rouge Metropolitan Airport, offering guests a sophisticated blend of Southern hospitality, upscale decor, and convenient amenities. Situated near key attractions such as the Mall of Louisiana, Perkins Rowe, Louisiana State University, and the Country Club of Louisiana, the hotel provides guests with easy access to a variety of shopping, dining, and entertainment options. The Renaissance Baton Rouge is known for its spacious and modern accommodations, featuring luxurious bedding, flat-panel TVs, and mini-refrigerators for additional comfort. Guests can also enjoy the upscale on-site restaurant and room service, enhancing their overall stay experience. This establishment prides itself on delivering exceptional service and maintaining high standards of excellence for both guests and employees. As an Equal Opportunity Employer, Renaissance Baton Rouge supports diversity and inclusion in its workforce and participates in E-Verify to ensure legal compliance.

The Front Office Manager at Renaissance Baton Rouge plays a vital role in the management and daily operations of guest services and front office functions. This full-time position oversees multiple departments including Guest Services, Concierge and Uniformed Services, Housekeeping, Laundry, Security, Communications, and Reservations. The primary focus is to deliver attentive, friendly, efficient, and courteous service to all guests while maximizing room revenue and productivity. The Front Office Manager is responsible not only for operational excellence but also for developing managers and employees to succeed in their roles. This leadership position requires managing staff morale, motivating teams, facilitating training programs, and ensuring compliance with company policies and procedures.

The ideal candidate for the Front Office Manager role will have at least four years of progressive experience in the hotel or a related field, including previous management experience. Proficiency with Windows and Microsoft Office applications is essential. This position demands strong communication skills, the ability to evaluate and select appropriate courses of action quickly and effectively, and the capacity to work well under pressure while maintaining composure and objectivity. The Front Office Manager must also be adept at handling financial information and data, with basic arithmetic skills necessary for budgeting and expense monitoring.

Essential functions of this role include maintaining a warm and friendly demeanor with guests and staff, responding promptly to guest requests and complaints, conducting interviews and hiring in coordination with Human Resources, monitoring room revenue and occupancy to maximize profitability, and ensuring all operational areas meet cleanliness and maintenance standards. The Front Office Manager will also be actively involved in labor expense control, participate in the manager-on-duty program, operate front office computer systems, and ensure all team members are knowledgeable about corporate marketing programs and service standards. This role requires a hands-on approach, including daily tours of operating departments to solicit employee feedback and uphold a high-quality guest experience.

Joining Renaissance Baton Rouge means being part of a dynamic team that values excellent working conditions, competitive pay, and a comprehensive benefits package for eligible employees. Benefits include medical, dental, and vision insurance, life insurance, disability coverage, an employee assistance program, discounted room rates, paid holidays, vacation and sick time, and a 401(k) retirement savings plan. Renaissance Baton Rouge is committed to delivering outstanding guest experiences through dedicated leadership and exceptional front office management, making it an excellent opportunity for experienced hospitality professionals looking to advance their careers in a supportive and esteemed environment.