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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $89,000.00 - $117,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligibility
employee discount
Career development opportunities
Job Description
W South Beach, located at 2201 Collins Ave, Miami Beach, Florida, is a vibrant and innovative luxury hotel that is part of the renowned W Hotels portfolio under Marriott International. Known for its cutting-edge design and dynamic atmosphere, W South Beach offers guests an exceptional experience with a focus on modern luxury, creativity, and personal service. The hotel is strategically positioned in the heart of Miami Beach, providing guests with stunning ocean views, access to exciting local culture, and state-of-the-art amenities. W Hotels' mission is to ignite curiosity and expand worlds, creating an environment where new faces and new experiences... Show More
Job Requirements
- High school diploma or GED
- Minimum 4 years experience in guest services, front desk, or related field
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Minimum 2 years experience in guest services, front desk, or related professional area
- Demonstrated leadership and management experience
- Excellent interpersonal and communication skills
- Ability to manage multiple priorities and operations
- Commitment to high customer service standards
- Ability to work full time on site at W South Beach
Job Qualifications
- High school diploma or GED with 4 years experience in guest services or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field with 2 years relevant experience
- Strong leadership and communication skills
- Proven ability to manage and motivate a diverse team
- Experience with front office operations and guest service excellence
- Competency in handling employee performance and disciplinary processes
- Ability to develop and achieve performance goals
- Skilled in coaching, mentoring, and employee development
- Knowledge of front office policies and procedures
- Strong problem-solving and decision-making abilities
Job Duties
- Utilize interpersonal and communication skills to lead and encourage others
- Advocate sound financial and business decision making
- Demonstrate honesty and integrity
- Serve as a role model to demonstrate appropriate behaviors
- Supervise and manage employees and day-to-day operations
- Establish and maintain open, collaborative relationships with employees
- Communicate performance expectations and monitor progress
- Celebrate successes and publicly recognize team contributions
- Achieve and exceed guests services and financial goals
- Manage day-to-day front office operations ensuring quality and customer satisfaction
- Develop goals and plans to prioritize and accomplish work
- Conduct department meetings and communicate front office goals
- Review staffing levels to meet guest service and operational needs
- Manage controllable expenses to meet budgeted goals
- Ensure compliance with front office policies, standards, and procedures
- Administer disciplinary procedures and support peer review process
- Provide exceptional customer service and improve service by coaching
- Act as the service champion creating a positive guest relations atmosphere
- Review guest satisfaction data and respond to complaints
- Identify developmental needs and coach employees
- Set performance standards and conduct performance appraisals
- Interview and hire managers and hourly staff
- Provide timely information to supervisors and updates executives
- Analyze challenges and develop solutions to prevent reoccurrence
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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