Front Office Manager

W South Beach, located at 2201 Collins Ave, Miami Beach, Florida, is a vibrant and innovative luxury hotel that is part of the renowned W Hotels portfolio under Marriott International. Known for its cutting-edge design and dynamic atmosphere, W South Beach offers guests an exceptional experience with a focus on modern luxury, creativity, and personal service. The hotel is strategically positioned in the heart of Miami Beach, providing guests with stunning ocean views, access to exciting local culture, and state-of-the-art amenities. W Hotels' mission is to ignite curiosity and expand worlds, creating an environment where new faces and new experiences continuously inspire. This ethos is reflected deeply in W South Beach's commitment to setting trends rather than following them, making it a leader in the luxury hospitality industry.

The Front Office Manager role at W South Beach is a pivotal management position responsible for overseeing all front office functions and staff. This includes supervision of Bell Staff, Switchboard Operations, Guest Services/Front Desk, and Retail/Gift Shop departments, as applicable. The role demands a strategic leader who can blend operational expertise with a passion for exceptional guest service and employee engagement. As a department head, the Front Office Manager directs and collaborates with various managers and employees to ensure seamless execution of guest arrival and departure processes while continually striving to enhance guest satisfaction and employee empowerment.

A key responsibility of this role is to manage the day-to-day operations of the front office, ensuring adherence to quality standards that meet and exceed guest expectations. The Front Office Manager must develop actionable plans and prioritize tasks effectively to drive guest satisfaction and achieve financial goals. This manager will monitor staffing levels regularly to balance operational needs with financial objectives and control department expenses to meet or surpass budgeted targets. Serving as the “Service Champion” for the Front Office, the manager fosters a positive and welcoming atmosphere that promotes guest relations and team morale.

In addition to operational oversight, the Front Office Manager plays a critical role in human resource activities such as coaching, mentoring, and developing staff to enhance their skills. They set performance standards, conduct performance appraisals for direct reports, and ensure consistent implementation of disciplinary policies. Recruitment is also part of this role, involving interviewing and hiring competent managers and hourly staff to maintain optimal team performance.

This full-time management position, based in the lively and prestigious W South Beach, offers an annual salary range between $89,000 and $117,000, with eligibility for bonuses. The role is not remote and requires a dynamic individual capable of leading a diverse team, fostering a culture of respect, integrity, and excellence. Working within Marriott International, the largest global hospitality company, the Front Office Manager benefits from a culture that embraces diversity, equity, and inclusion, ensuring all associates feel valued and have access to growth opportunities.

Joining W South Beach means becoming part of a global team dedicated to innovation and excellence in luxury hospitality. The successful candidate will be an original thinker, eager to contribute to the continued reinvention of service norms and guest experiences at one of Miami Beach's most iconic hotels. This role is perfect for a confident leader who thrives in a fast-paced environment and is committed to delivering top-tier guest service while achieving robust financial and operational goals.