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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Work-life balance
Job Description
HHM Hotels is a renowned hospitality company dedicated to providing exceptional guest experiences through its commitment to excellence, sustainability, and operational efficiency. With a reputation for quality and innovation, HHM Hotels has established itself as a leader in the hotel industry by upholding high standards in service and guest satisfaction. The company fosters a culture where people are valued as the core capability, emphasizing hearts that serve, a pursuit of only excellence, nimbleness in operations, and a strong sense of ownership among its team members. HHM Hotels operates across various locations, providing a range of accommodations and services tailored to... Show More
Job Requirements
- Associate’s or bachelor’s degree preferred
- 2 to 5 years hospitality related experience
- Ability to work varying schedules including holidays and weekends
- Physical ability to stand for extended periods, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel, or crouch
- Strong leadership and communication skills
- Commitment to safety and compliance with workplace standards
Job Qualifications
- Associate’s or bachelor’s degree preferred
- Minimum of 2 to 5 years of experience in hospitality or related field
- Proven ability to manage front office operations and staff
- Strong financial and budget management skills
- Excellent interpersonal and guest service skills
- Ability to analyze guest feedback and implement improvement strategies
- Knowledge of workplace safety standards including MSDS and OSHA
- Strong organizational and problem-solving capabilities
Job Duties
- Interview, select, train, schedule, coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures
- Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts
- Review, submit for approval, and order capital budget items as required
- Supervise all guest services department managers
- Review correspondence from guests and incident logs and direct staff according to information obtained
- Oversee all vendor and personnel contracts throughout the hotel
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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