Front Office Manager

HHM Hotels is a renowned hospitality company dedicated to providing exceptional guest experiences through its commitment to excellence, sustainability, and operational efficiency. With a reputation for quality and innovation, HHM Hotels has established itself as a leader in the hotel industry by upholding high standards in service and guest satisfaction. The company fosters a culture where people are valued as the core capability, emphasizing hearts that serve, a pursuit of only excellence, nimbleness in operations, and a strong sense of ownership among its team members. HHM Hotels operates across various locations, providing a range of accommodations and services tailored to meet diverse guest needs.

The role of Front Office Manager at HHM Hotels is a pivotal position responsible for managing the front office operations in alignment with established guest service and sustainability standards. This leadership role focuses on ensuring the efficiency and effectiveness of the hotel's front office department, which serves as the primary point of contact for guests. As Front Office Manager, you will oversee the interview, selection, training, scheduling, coaching, and support of front office associates, guaranteeing that all team members uphold the brand or hotel standards and core values. A crucial aspect of this role is enhancing guest satisfaction by actively monitoring guest feedback and implementing strategies to improve service quality across the department.

Financial oversight is also a key responsibility, with the Front Office Manager monitoring all front office financial operations, ensuring compliance with accounting controls and procedures, and managing department-wide budgets and forecasts. This involves developing, implementing, and reviewing daily to annual financial plans and submitting capital budget requests as necessary. Additionally, the Front Office Manager supervises all guest services department managers and manages vendor and personnel contracts throughout the hotel. Occupancy monitoring is critical to optimizing room space utilization and minimizing overbooking risks.

This role demands strong leadership and operational skills, as well as a commitment to safety, requiring adherence to workplace safety protocols including MSDS and OSHA standards. Candidates should be prepared for a dynamic work environment with varying schedules that may include holidays and weekends, and physical requirements such as standing for extended periods and lifting up to 25 pounds. This position offers a clear growth path within the company, moving from Assistant General Manager to General Manager, and eventually to Area General Manager, providing opportunities for career advancement in the hospitality industry.