Front Office Manager

Our property is a distinctive boutique luxury hotel committed to delivering personalized, intentional, and refined hospitality service to each guest. We pride ourselves on cultivating a TEAM-oriented culture, which stands for Together Everyone Achieves More, ensuring that every staff member supports one another to elevate the overall guest experience. This unique approach fosters an environment where attention to detail and exceptional service are paramount, setting us apart as a premier destination for travelers seeking a sophisticated, welcoming atmosphere. Each interaction reflects our dedication to excellence and the belief that hospitality is a deeply personal art, which requires presence, care, and a sincere passion for guest satisfaction.

The role of Front Office Manager within our luxury boutique hotel is integral to our operational success and guest service standards. As the ambassador at the heart of the hotel’s guest experience, the Front Office Manager leads a dynamic, service-driven TEAM responsible for the complete Front Desk operations, Valet services, Night Audit duties, and essential Front Office accounting functions. This position is designed for a polished, hands-on leader who thrives in a high-touch environment and recognizes that operational precision must be balanced with genuine guest care.

This leadership role demands visibility and active engagement on the floor rather than behind a desk, setting the tone for exemplary service through presence, consistency, and accountability. The Front Office Manager oversees daily Front Desk and Guest Services operations, supervises Night Audit and Valet teams, and collaborates closely with Accounting to maintain accuracy in front office financial processes including cash handling, billing, posting, and audits. The manager must be approachable and proactive, continuously enhancing guest satisfaction by anticipating and responding promptly to their needs.

The position requires not only managerial skills but also the ability to mentor and develop team members, fostering a culture grounded in luxury hospitality standards. Leading with a calm, composed, and solutions-oriented mindset, the Front Office Manager ensures that every guest encounter reflects our brand’s high standards of personalized, anticipatory service. Flexibility is key, as the role involves working rotating AM/PM shifts, weekends, and holidays to cover peak operational times effectively, including participating directly in valet operations when necessary to uphold impeccable arrival and departure standards.

Candidates for this position will be seasoned hospitality professionals equipped to manage complex front office functions while maintaining a warm and engaging demeanor with guests and staff alike. Beyond operational responsibilities, the Front Office Manager plays a vital role in driving service recovery with discretion and urgency, ensuring that any guest concerns are resolved swiftly and thoughtfully, preserving the hotel’s reputation for excellence. This position offers an exciting opportunity to lead within a globally recognized hospitality property with attractive benefits such as bonus eligibility, 401(k), comprehensive health, dental, vision, and life insurance plans, along with generous team and travel discounts and career advancement opportunities. Full-time employment includes paid time off and various insurance options, plus exclusive travel privileges across thousands of destinations worldwide through our global hospitality family.