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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $22.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
competitive pay
Bonus opportunities
Training and Development
Opportunity for advancement
Medical insurance
Dental Insurance
Vision Insurance
401k with match
Paid Time Off
Holiday pay
Free parking
hotel discounts
safe work environment
Job Description
The Front Office Manager position is an exciting opportunity within a reputable hotel group that emphasizes outstanding guest service and a positive team environment. This company is committed to fostering growth opportunities for its employees while delivering memorable experiences for guests. As a part of the hospitality industry, this hotel values its employees' contribution to creating a welcoming atmosphere that starts the moment a guest walks through the door. The work culture is rooted in the company’s guiding principles — Associate Engagement, Presentation of Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus. These principles are designed to... Show More
Job Requirements
- Acts as Manager On Duty when assigned
- Ability to work in other hotel areas as needed
- Keep supervisor informed of significant issues
- Perform duties timely and efficiently according to company policies
- Maintain favorable working relationships with associates
- Communicate effectively with guests and team members verbally and in writing
- Working knowledge of Microsoft Excel and Word
- Advanced knowledge of property management systems
- Working knowledge of switchboard and telephone etiquette
- Ability to interact with associates at every level
- Excellent communication, organizational and customer service skills
- Project a favorable image of the hotel at all times
- Perform other duties as assigned by management
- Must have open availability including weekends and holidays
- Ability to stand for extended periods
- Ability to lift and carry up to 50 pounds
- Ability to move continuously during work hours
- Ability to bend, lift, kneel and be in motion for the full day
Job Qualifications
- High school diploma or equivalent
- Experience in hotel front office operations
- Strong leadership and supervisory skills
- Excellent communication and customer service skills
- Working knowledge of property management systems
- Proficiency in Microsoft Excel and Word
- Knowledge of switchboard and telephone etiquette
- Ability to work well with associates at all levels
- Exceptional organizational skills
- Conflict resolution skills
- Concierge knowledge of local area, attractions and guest amenities
Job Duties
- Be visible at the front desk
- Schedules associates in accordance with forecasted sales
- Adjust staffing as necessary for sudden changes
- Plan, assign, supervise and participate in daily activities of Guest Service staff
- Participate in prompt and courteous check in and checkout of guests
- Use guests’ names when communicating with them
- Provide gracious and efficient telephone service answering promptly and knowledgeably
- Demonstrate a working knowledge of all hotel services, facilities and programs to assist guests effectively
- Respond to guests’ requests promptly, efficiently, and courteously
- Communicate effectively
- Arrange fulfillment of guest services by coordinating with housekeeping, maintenance and food and beverage
- Review and update communication log book each shift
- Resolve conflicts and negotiate effectively
- Demonstrate teamwork by cooperating, assisting and communicating with co-workers
- Provide concierge service with fluent knowledge of local area, attractions, restaurants and events
- Deliver requested items to guestrooms such as rollaway beds, cribs, pillows, towels and luggage
- Confirm all duties and reports on shift checklist are completed accurately
- Ensure staff is trained in financial control procedures and follows them regularly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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