Front Office Manager

Burbank, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $80,000.00 - $90,000.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Complimentary Meals

Employee events

hotel discounts

Perks for local events and attractions

Job Description

The Los Angeles Marriott Burbank Airport is a prominent full-service hotel located in the heart of the entertainment capital, close to Hollywood and Universal Studios. This 488-room property is well-regarded for its extensive 50,000 square feet of versatile event space, making it a preferred choice for both business and leisure travelers. The hotel is part of Marriott International's global portfolio, known for its commitment to excellence, superior guest service, and providing memorable hospitality experiences. Employees at this establishment enjoy various perks including complimentary meals, access to employee events, attractive hotel discounts at over 5,700 Marriott locations worldwide, and exclusive benefits... Show More

Job Requirements

Any combination of education and experience that provides required knowledge, skills and abilities
Minimum of two to five years experience as assistant and/or director of front office operations
Considerable knowledge of computer systems for registration, reservations and backup systems
Strong organizational and supervisory skills
Ability to analyze complex statistical data and make judgments
Excellent communication skills including reading, writing, speaking and understanding English
Ability to work irregular schedules
Physical ability to perform room inspections involving bending, stooping, reaching and moving throughout guest floors
Ability to obtain required government licenses or certificates
Regular attendance and compliance with hotel standards and regulations
Neat, clean and well-groomed appearance
Ability to participate in Manager on Duty program

Job Qualifications

College education preferred
Minimum of two to five years experience as assistant and/or director of front office operations
Considerable knowledge of computer systems for registration, reservations and backup systems
Strong organizational and supervisory skills
Ability to analyze complex statistical data and make judgments
Excellent communication skills including ability to read, write, speak and understand English
Ability to effectively manage and develop subordinates
Ability to deal with customers with patience, tact and diplomacy
CPR certification and/or first aid training preferred
Ability to obtain required government licenses or certificates

Job Duties

Manage and motivate all front office personnel with daily supervision including staffing, training, discipline, scheduling and performance monitoring to ensure guest satisfaction
Check and control room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue
Compile and prepare financial reports including rate and availability calendar
Communicate with guests and employees verbally and in writing to answer questions and provide clear direction to staff
Organize, conduct and/or attend meetings to obtain and disseminate pertinent information
Implement and monitor all corporate and brand marketing programs
Perform room inspections requiring physical activity throughout guest floors
Assist in check in/check out of guests and related guest service activities
Participate in Manager on Duty program with weekend stay-over and constant monitoring of hotel operations
Perform other duties as requested including handling special guest requests

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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