Front Office Manager

The Los Angeles Marriott Burbank Airport is a prominent full-service hotel located in the heart of the entertainment capital, close to Hollywood and Universal Studios. This 488-room property is well-regarded for its extensive 50,000 square feet of versatile event space, making it a preferred choice for both business and leisure travelers. The hotel is part of Marriott International's global portfolio, known for its commitment to excellence, superior guest service, and providing memorable hospitality experiences. Employees at this establishment enjoy various perks including complimentary meals, access to employee events, attractive hotel discounts at over 5,700 Marriott locations worldwide, and exclusive benefits for local attractions and events. This demonstrates the hotel's dedication not only to guest satisfaction but also to employee well-being and engagement.

The Front Office Manager role at the Los Angeles Marriott Burbank Airport is a critical position that demands leadership, operational expertise, and a passion for hospitality. Offering an annual salary ranging from $80,000 to $90,000, this full-time management role requires a blend of strategic oversight and hands-on operational excellence within the front office department. The successful candidate will be responsible for managing and motivating front office staff, ensuring efficient daily operations including staffing, training, scheduling, and maintaining service standards that guarantee guest satisfaction. This position requires oversight of room reservations, inventory and budget control, forecasting, and generating financial reports to assist in revenue maximization.

In addition, the Front Office Manager will serve as a direct communication link between guests and staff, addressing inquiries and providing clear guidance to ensure smooth front desk operations. The role involves organizing and attending departmental meetings, implementing corporate and brand marketing initiatives, and performing regular room inspections which may include physical activity throughout guest floors. The position also requires participation in the Manager on Duty program, ensuring continuous oversight and quick resolution of operational challenges during weekends or off-hours.

Ideal candidates will possess considerable knowledge of hotel front office computer systems, outstanding organizational and supervisory skills, and the ability to interpret complex statistical and operational data. Strong interpersonal skills are essential, as the role involves managing interactions with guests and employees requiring patience, diplomacy, and conflict resolution capabilities. Educational qualifications include a preference for college-level education, though a combination of education and relevant experience that imparts the required skills is acceptable. Preferred certifications include CPR and First Aid, with the ability to obtain any government-required licenses.

The role offers an exciting opportunity to lead within a busy, large-scale hotel environment at a prestigious location known for its close proximity to major entertainment venues. The Los Angeles Marriott Burbank Airport seeks a dedicated leader who thrives in a fast-paced setting and is committed to upholding the highest standards of hospitality service. This position also supports career development, providing a platform for advancement within Marriott’s global network.