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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $74,000.00 - $98,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
bonus eligible
Employee Discounts
Career development opportunities
Job Description
The Ritz-Carlton Pentagon City, located in Arlington, Virginia, is part of the renowned Ritz-Carlton portfolio under the global hospitality company Marriott International. Recognized worldwide for setting the standard in luxury hospitality, The Ritz-Carlton brand is synonymous with exceptional service, elegance, and attention to detail. At this prestigious location, the team is dedicated to delivering memorable guest experiences by adhering to the brand's strict Gold Standards, which include the Employee Promise, Credo, and Service Values. This property offers a refined atmosphere where luxury meets personalized service, catering to both leisure and business travelers who expect the highest quality of care and... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in guest services or front desk roles
- OR 2-year degree from an accredited university in relevant field
- 2 years experience in guest services or related area
- Strong leadership capabilities
- Excellent communication skills
- Ability to manage and develop teams
- Knowledge of front office operations and customer service excellence
- Ability to handle guest complaints professionally
- Capability to multitask and solve problems effectively
- Willingness to participate in all aspects of front office management
Job Qualifications
- High school diploma or GED with 4 years experience in guest services or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major with 2 years experience
- Proven leadership and interpersonal skills
- Strong understanding of front office operations and guest service standards
- Ability to manage multiple projects and ensure compliance with policies
- Effective communication and problem-solving skills
- Experience in coaching, mentoring, and employee development
- Familiarity with financial management and budgeting in a hospitality setting
Job Duties
- Oversee all front office functions and staff including Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop
- Lead and influence the guest services team by demonstrating integrity and excellent communication
- Manage day-to-day operations ensuring quality standards and customer expectations are met
- Establish and monitor performance expectations and recognize employee contributions
- Conduct department meetings and communicate clear goals
- Ensure compliance with all front office policies, standards, and procedures
- Resolve guest complaints and strive to improve guest satisfaction
- Manage human resource activities including hiring, coaching, mentoring, performance evaluations, and disciplinary procedures
- Analyze operational challenges and implement solutions
- Act as the service champion to foster a positive guest and employee atmosphere
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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