Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional Development
flexible scheduling
Job Description
Our company is a distinguished boutique hotel brand founded in 1981 in San Francisco, known for its heartfelt and human approach to hospitality. Our founder, Bill Kimpton, started with a bold vision to challenge the impersonal and generic hospitality experiences of the past and foster genuine, meaningful connections among guests, employees, and communities alike. This ethos remains the foundation of our culture, emphasizing that every interaction holds the power to improve lives. Our innovative, vibrant spirit flourishes in an environment that welcomes individuality, creativity, and self-leadership, making our workplace uniquely exceptional and empowering for all who belong here.
Our hotel operates with a focus on delivering a distinct boutique hospitality experience that thrives on authenticity and personal connections. We value diversity and celebrate differences in background, personality, and experience because we know that when people can be their true selves, they perform at their best and create extraordinary guest experiences. Working with us means joining a team that is passionate, irreverent in the best way, lively, and dedicated to creating memorable and meaningful moments for guests. Our collaborative and dynamic culture sets the stage for employees to shine and find purpose in their roles every day.
The role of Front Office Manager is a pivotal position within our hotel operations, designed for a proactive leader eager to uphold and enhance our high standards of guest service. This full-time management opportunity requires overseeing all front office activities to ensure seamless operations and guest satisfaction. The successful candidate will provide active mentorship and coaching to front office staff, fostering a supportive and accountable work environment. Responsibilities include managing guest services, coordinating team schedules, training employees, and handling financial transactions, all while maintaining an unwavering commitment to service excellence and operational integrity.
This role demands strong interpersonal skills, a diplomatic approach to challenges, and a drive to lead by example. Familiarity with hotel management software such as Opera and proficiency in Microsoft Office Suite will be advantageous. Flexibility to work evenings, weekends, and holidays as needed is essential to meet the dynamic needs of hospitality. By joining our team, the Front Office Manager will play a key role in creating an inviting atmosphere where guests feel special, employees thrive, and our hospitality vision continues to grow. Our commitment to diversity and inclusivity also ensures a workplace that respects and embraces the unique contributions of every individual, making this a truly rewarding career path for the right candidate.
Our hotel operates with a focus on delivering a distinct boutique hospitality experience that thrives on authenticity and personal connections. We value diversity and celebrate differences in background, personality, and experience because we know that when people can be their true selves, they perform at their best and create extraordinary guest experiences. Working with us means joining a team that is passionate, irreverent in the best way, lively, and dedicated to creating memorable and meaningful moments for guests. Our collaborative and dynamic culture sets the stage for employees to shine and find purpose in their roles every day.
The role of Front Office Manager is a pivotal position within our hotel operations, designed for a proactive leader eager to uphold and enhance our high standards of guest service. This full-time management opportunity requires overseeing all front office activities to ensure seamless operations and guest satisfaction. The successful candidate will provide active mentorship and coaching to front office staff, fostering a supportive and accountable work environment. Responsibilities include managing guest services, coordinating team schedules, training employees, and handling financial transactions, all while maintaining an unwavering commitment to service excellence and operational integrity.
This role demands strong interpersonal skills, a diplomatic approach to challenges, and a drive to lead by example. Familiarity with hotel management software such as Opera and proficiency in Microsoft Office Suite will be advantageous. Flexibility to work evenings, weekends, and holidays as needed is essential to meet the dynamic needs of hospitality. By joining our team, the Front Office Manager will play a key role in creating an inviting atmosphere where guests feel special, employees thrive, and our hospitality vision continues to grow. Our commitment to diversity and inclusivity also ensures a workplace that respects and embraces the unique contributions of every individual, making this a truly rewarding career path for the right candidate.
Job Requirements
- 2 years of management experience in hospitality or similar industry
- Bachelor's degree is preferred
- Ability to diplomatically deal with difficult situations and people with integrity
- Ability to read, write, and verbally communicate effectively and professionally
- Experience with Opera and Microsoft Office Suite is preferred
- Flexible schedule, able to work evenings, weekends, and holidays when needed
Job Qualifications
- Bachelor's degree is preferred
- 2 years of management experience in hospitality or similar industry
- Ability to diplomatically deal with difficult situations and people
- Ability to read, write, and verbally communicate effectively and professionally
- Experience with Opera and Microsoft Office Suite is preferred
- Flexible schedule availability, including evenings, weekends, and holidays
Job Duties
- Lead all front office operations, set and maintain a high level of guest service
- Provide support, mentorship, and coaching to the team
- Delete or add transactions to assist in balancing revenues
- Review front desk logbook and communicate with desk agents about incidents and guest requests
- Assist guests with services and requests, follow key control policy, and know emergency procedures
- Inspect all VIP arrival rooms
- Attend monthly Wine Hour as scheduled
- Run and attend departmental training classes and seminars
- Supervise all duties performed by the front office team
- Coach and counsel employees using correct documentation and techniques
- Ensure employees are posted on time and complete essential duties before departure
- Schedule all areas of operation timely and manage coverage for sick calls or tardiness
- Meet or exceed service levels required by Mystery Shopper Survey and guest comment card ratios
- Meet or come in under payroll and expense budgets
- Accountable for guest ledger and its daily maintenance
- Ensure all employees follow cash and credit handling procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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