Front Office Manager

The Colonnade Hotel, situated in the heart of Boston's historic Back Bay, is an independent luxury hotel offering guests a unique urban experience combined with high-end amenities. With 285 stylishly appointed guest rooms and suites, it stands out as a landmark in the city, famed especially for its exclusive rooftop swimming pool, which is the only one of its kind in Boston. The hotel prides itself on providing attentive service and a welcoming atmosphere that reflects true Bostonian hospitality. Being centrally located, it offers guests unparalleled access to cultural venues, shopping districts, and famous landmarks such as Newbury Street, the Hynes Convention Center, Symphony Hall, Fenway Park, and Logan International Airport. Over more than 40 years, The Colonnade has been a cornerstone in the community, helping redefine urban hotel stays with its blend of comfort, elegance, and exclusive offerings. It is also a proud member of the Preferred Hotels' LIFESTYLE collection, which represents some of the world’s finest hotels across the globe.

The Front Office Manager role at The Colonnade Hotel is central to delivering the high standards of guest service that the hotel is renowned for. This position involves leading and managing the Front Office Team, which includes Guest Service Agents as well as Bell and Door staff. Reporting directly to the Director of Rooms, the Front Office Manager is responsible for ensuring smooth and efficient daily operations at the front desk, including guest check-ins and check-outs, processing reservations, and addressing any guest concerns or needs promptly and professionally. This role requires a hands-on leader who can coach and support their team, maintaining a friendly yet professional atmosphere while meeting operational deadlines. The Front Office Manager also handles important administrative duties such as running room status reports, managing group bookings, monitoring key control for hotel security, and preparing financial reports like cashier’s balancing and deposits. A strong presence at the front desk, exceptional communication skills, and the ability to problem-solve quickly are essential for success in this position. The role demands flexibility in hours, including evenings, weekends, and holidays, reflecting the dynamic nature of the hospitality industry.

Ideal candidates for the Front Office Manager role will bring at least 3 to 4 years of experience working in the front office of a luxury hotel or a comparable setting. Familiarity with the Opera reservation system is highly preferred, reinforcing the need for a technologically proficient manager. The successful applicant will be detail-oriented, organized, and capable of prioritizing tasks effectively. Leadership ability, a positive attitude, and excellent interpersonal skills are just as important as technical expertise and operational knowledge. The Colonnade values employees who take initiative, demonstrate reliability, and are passionate about creating memorable experiences for guests. This position offers the opportunity to grow professionally in an iconic, independently run hotel that embraces a family-owned culture. Competitive wages and comprehensive benefits further enhance the appeal of working at The Colonnade Hotel. Ultimately, this role is ideal for a self-motivated hospitality professional who delights in making a difference every day, leading a team to consistently deliver exceptional service in one of Boston’s most admired hotels.