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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $80,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive wages
comprehensive benefits
Career growth opportunities
Family owned environment
Paid Time Off
Health Insurance
Retirement Plan
Job Description
The Colonnade Hotel, situated in the heart of Boston's historic Back Bay, is an independent luxury hotel offering guests a unique urban experience combined with high-end amenities. With 285 stylishly appointed guest rooms and suites, it stands out as a landmark in the city, famed especially for its exclusive rooftop swimming pool, which is the only one of its kind in Boston. The hotel prides itself on providing attentive service and a welcoming atmosphere that reflects true Bostonian hospitality. Being centrally located, it offers guests unparalleled access to cultural venues, shopping districts, and famous landmarks such as Newbury Street, the... Show More
Job Requirements
- Ability to work a variable schedule including evenings, weekends, and holidays
- reliable, detail-oriented, and organized systematic thinker
- physical ability to stand for long periods and move frequently
- ability to bend, stoop, crouch, reach with hands and arms
- able to regularly lift and/or move up to 25 pounds and occasionally up to 40 pounds
- must be able to stand or walk for extended periods indoors
Job Qualifications
- Minimum 3-4 years experience in the front office of a luxury hotel or similar
- knowledge of Opera system strongly preferred
- ability to lead and inspire a team
- strong organizational skills
- excellent interpersonal and communication skills
- self-starter with a great personality
- able to prioritize job functions to meet deadlines
Job Duties
- Support and coach front desk
- complete shift check-lists as specified
- handle guest check-ins and check-outs and all special requests and challenges efficiently and in a friendly and professional manner
- run accurate room status reports in a timely manner and relay necessary information to affected departments and individuals
- update daily group information and maintain familiarity with future group files
- monitor and prepare group requirements and relay necessary information to affected departments and individuals
- print cashiers report and verify balances
- verify all banks and deposits accordingly
- monitor key control to maintain hotel security
- respond to guest questions regarding the hotel
- know the layout of the hotel including all suites, meeting rooms and all outlet locations and hours of operation
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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