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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $75,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
potential for career advancement
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company with over 30 years of experience and more than $15 billion in assets under management. With a diverse global portfolio of over 400 hotels spanning North America, Europe, the Caribbean, and Latin America, Highgate has established itself as a leader in the hospitality industry. The company specializes in guiding properties through all stages of their life cycle, from initial planning and development through recapitalization or disposition. Highgate is recognized for its innovative approach to hospitality management, successfully developing a wide array of bespoke lifestyle hotel brands, legacy brands,... Show More
Job Requirements
- 2 years front office manager experience in a luxury hotel required
- a 4-year college degree or a 2-year college degree and 2 or more years of related experience
- proficiency in Windows, company-approved spreadsheets and word processing
- experience with Opera Cloud preferred
Job Qualifications
- 2 years front office manager experience in a luxury hotel required
- a 4-year college degree or a 2-year college degree and 2 or more years of related experience
- proficiency in Windows, company-approved spreadsheets and word processing
- experience with Opera Cloud preferred
Job Duties
- respond to all guests' requests, problems, complaints and/or accidents at the front desk or through reservations, comment cards, letters and/or phone calls in an attentive, courteous and efficient manner
- motivate, coach, counsel and discipline all front office personnel according to Highgate Hotel S.O.P.'s
- carry Vocera communication device at all times
- prepare and conduct front office interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s
- develop employee morale and ensure training of front office personnel and execution of Forbes standards
- maximize room revenue and occupancy by reviewing status daily, analyzing rate variance, monitoring credit report and maintaining close observation of daily house count
- attend daily and monthly rooms upselling/merchandizing meetings
- support Highgate core values: passion, innovation, integrity, ownership and community
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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