Front Office Manager

InnVentures is a distinguished hospitality management company recognized for its entrepreneurial and innovative spirit. With a rich history spanning over 40 years, InnVentures has established itself as a leader in managing, developing, and maximizing revenue for a diverse portfolio of hotels. The company operates more than 75 hotels across over 20 states, partnering with some of the nation’s largest real estate investment trusts (REITs) as well as individual and family-owned hotel properties. This extensive experience has enabled InnVentures to develop proven management methodologies and a deep understanding of operating major hotel brands efficiently and effectively. The company fosters a culture of building strong, capable teams that consistently deliver exemplary results in guest services and operational excellence.

The role of Front Office Manager at the DoubleTree Salem, OR, offers a unique opportunity to contribute to InnVentures’ ongoing success by serving as the pivotal point of contact for guests. This position demands an outgoing personality and the ability to connect authentically with guests to create memorable experiences that foster lasting loyalty. As the Front Office Manager, you will be responsible for leading the front desk team by example, ensuring that every guest encounter reflects the highest standards of hospitality and professionalism. Your leadership will be crucial in driving a culture of guest satisfaction, employee development, and operational efficiency within the front office department.

In this role, you will oversee various aspects of front office operations including hiring, training, coaching, and scheduling staff. Your leadership will help develop and maintain strong relationships with regular and long-term guests, ensuring their needs are anticipated and met promptly. Problem-solving skills will be essential as you address guest issues and concerns with a focus on achieving satisfactory resolutions. Managing front office supplies within budget, coordinating with other hotel departments to respond swiftly to guest requests, and ensuring all front desk procedures are meticulously followed are key components of this position.

Additionally, the Front Office Manager will be responsible for cash handling, posting and reconciling guest charges accurately, and supporting the hotel’s overall goals through effective teamwork and collaboration. InnVentures provides its employees with a robust benefits package to support their health and well-being, which includes group insurance covering medical, dental, vision, and company-paid life insurance, paid time off, company-matched 401(k) plans, and voluntary benefits such as short and long term disability, accident, critical illness coverage, and flexible spending accounts. Life enrichment benefits like hotel perks, employee assistance programs, and leadership development opportunities further enhance employee engagement and growth.

This employment opportunity offers a dynamic, fast-paced work environment at a well-respected hotel brand, perfect for candidates who thrive on interaction, leadership, and service excellence. The Front Office Manager role is not only a position of responsibility but also a chance to grow professionally within a company committed to its employees and guests alike.