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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $29.00
Work Schedule
Flexible
Day Shifts
Benefits
Group insurance
Paid Time Off
Company-matched 401(k) plan
voluntary benefits
Life enrichment benefits
Get Paid Daily
Job Description
InnVentures is a distinguished hospitality management company recognized for its entrepreneurial and innovative spirit. With a rich history spanning over 40 years, InnVentures has established itself as a leader in managing, developing, and maximizing revenue for a diverse portfolio of hotels. The company operates more than 75 hotels across over 20 states, partnering with some of the nation’s largest real estate investment trusts (REITs) as well as individual and family-owned hotel properties. This extensive experience has enabled InnVentures to develop proven management methodologies and a deep understanding of operating major hotel brands efficiently and effectively. The company fosters a culture... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years progressive experience in hotel or related field
- Supervisory experience required
- Proficiency in Windows and Microsoft Office
- Ability to work long hours as sometimes required
- Strong interpersonal skills
- Excellent communication skills
- Capability to multitask and prioritize
- Customer service orientation
- Ability to comply with company standards and regulations
- Ability to maintain confidentiality
- Ability to handle problems effectively
- Availability to attend training and meetings
- Reliable and professional appearance
Job Qualifications
- At least 2 years of progressive experience in a hotel or a related field
- Supervisory experience required
- Ability to demonstrate exceptional customer service skills
- Proficient in Windows and Microsoft Office
- Able to work long hours as sometimes required
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication skills with all levels of employees and guests
- Effective listening and ability to clarify concerns raised by employees and guests
- Ability to multitask and prioritize departmental functions to meet deadlines
- Service-oriented approach to all guest and employee encounters
- Attend all hotel required meetings and trainings
- Participate in manager on duty coverage as required
- Maintain high standards of personal appearance and grooming including wearing nametags
- Comply with InnVentures Hotel Standards and regulations
- Ability to identify problem areas and assist in implementing solutions
- Effective problem handling including anticipating, preventing, identifying and solving problems
- Ability to understand and evaluate complex information to meet objectives
- Maintain confidentiality of information
Job Duties
- Oversee hiring, training, coaching, mentoring and scheduling for the front office team
- Proactively garner relationships with long term and repeat guests to develop loyalty and maintain a high level of satisfaction
- Apply problem solving skills to resolve guest issues to their satisfaction
- Supervise ordering and inventory for front office supplies within a set budget
- Handle continuous requests in a fast-paced environment by coordinating with other departments to ensure all guest requests are met
- Ensure all front desk checklists and procedures are followed and review daily work to confirm it is error-free
- Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts
- Support the goals of the hotel through teamwork and collaboration with all departments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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