Front Office Manager

InnVentures is a dynamic hospitality management company that embodies an innovative and entrepreneurial spirit, dedicated to building teams that produce winning results. With over 40 years of experience, InnVentures operates more than 75 hotels across 20-plus states, partnering with some of the nation's largest Real Estate Investment Trusts (REITs) and private real estate owners, as well as managing a substantial portfolio of individual and family-owned hotels. The company has earned a reputation for its proven methods of management, development, and revenue maximization, resulting in trusted expertise in operating major hotel brands across the country. InnVentures is committed to fostering a culture where every team member is empowered to deliver outstanding guest experiences while contributing to the overall success of each property.

The Hilton Garden Inn Seattle Bellevue Downtown, WA, is seeking a passionate and personable Front Office Manager to join their team. This role is vital as the first point of contact for guests, providing exemplary customer service and creating memorable experiences from arrival through departure. The Front Office Manager will lead by example, supervising and championing the front desk staff to foster lasting impressions and enhance guest loyalty. This position requires a proactive leader who can oversee hiring, training, coaching, mentoring, and scheduling the front office team to ensure smooth operations.

Ideal candidates will bring at least two years of progressive experience in hotel management or a related field, including supervisory experience. They must exhibit exceptional customer service skills, proficiency in Windows and Microsoft Office, and the ability to communicate effectively with guests and team members at all levels. The role demands strong problem-solving abilities to address guest concerns promptly and to maintain satisfaction. Candidates should be capable of multitasking and prioritizing departmental functions in a fast-paced environment, coordinating with multiple departments to meet guest needs efficiently.

This full-time position offers a range of benefits designed to enhance the health and well-being of employees. Eligible team members can access group insurance options, including medical, dental, vision, and company-paid life insurance. Additional benefits include paid time off, a company-matched 401(k) plan, voluntary benefits such as short-term and long-term disability insurance, accident, life, critical illness coverage, and Flexible Spending Accounts. InnVentures also provides life enrichment benefits including hotel discounts, an employee assistance program, leadership development opportunities, and more. A unique perk of the role is daily pay, supporting financial flexibility for staff.

The Front Office Manager plays a crucial role in driving hotel success by ensuring all front desk procedures are meticulously followed, supervising inventory and budget adherence for office supplies, and handling cash with accuracy. This position also involves participating in Management on Duty (M.O.D.) coverage as required and upholding InnVentures' high standards of personal appearance, grooming, and professionalism. Committed individuals who thrive in a collaborative environment and are passionate about hospitality will find this opportunity rewarding and integral to maintaining the Hilton Garden Inn Seattle Bellevue Downtown's high standards of guest service and operational excellence.