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Job Overview
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) Plan
Life insurance
Employee assistance program
Job Description
InnVentures is a dynamic hospitality management company that embodies an innovative and entrepreneurial spirit, dedicated to building teams that produce winning results. With over 40 years of experience, InnVentures operates more than 75 hotels across 20-plus states, partnering with some of the nation's largest Real Estate Investment Trusts (REITs) and private real estate owners, as well as managing a substantial portfolio of individual and family-owned hotels. The company has earned a reputation for its proven methods of management, development, and revenue maximization, resulting in trusted expertise in operating major hotel brands across the country. InnVentures is committed to fostering a... Show More
Job Requirements
- Minimum of a high school diploma or equivalent
- At least 2 years of relevant hotel or hospitality experience
- Proven supervisory experience
- Strong customer service orientation
- Proficiency in Windows and Microsoft Office
- Ability to work flexible hours including long shifts when required
- Excellent communication skills
- Ability to multitask and work under pressure
- Commitment to high standards of appearance and professionalism
- Willingness to participate in mandatory trainings and meetings
- Ability to maintain confidentiality
- Problem-solving and critical thinking skills
Job Qualifications
- At least 2 years of progressive experience in a hotel or a related field
- Supervisory experience required
- The ability to demonstrate exceptional customer service skills
- Proficient in Windows and Microsoft Office
- Able to work long hours as sometimes required
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication skills
- Ability to multitask and prioritize departmental functions
- Attend all hotel required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain high personal appearance and grooming standards
- Comply with InnVentures Hotel Standards and regulations
- Ability to handle problems by anticipating, preventing, identifying and solving as necessary
- Maintain confidentiality of information
- Perform other duties as requested by management
Job Duties
- Oversee hiring, training, coaching, mentoring and scheduling for the front office team
- Proactively garner relationships with long term and repeat guests to develop loyalty and maintain a high level of satisfaction
- Apply problem solving skills to resolve guest issues to their satisfaction
- Supervise ordering and inventory for front office supplies within a set budget
- Handle continuous requests in a fast-paced environment by coordinating with other departments to ensure all guest requests are met
- Ensure all front desk checklists and procedures are followed and review daily work to confirm it is error-free
- Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts
- Support the goals of the hotel through teamwork and collaboration with all departments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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