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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.75 - $27.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive salary
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k with employer match
Paid Time Off
Uniforms Provided
team member hotel discount program
Job Description
Ascent Hospitality is a distinguished hospitality management company with a diverse and expanding portfolio of hotels including numerous new properties and acquisitions. Unlike many organizations that focus solely on numbers and growth metrics, Ascent Hospitality truly centers its culture on people – guests and team members alike. This foundational belief creates an environment where memorable experiences are crafted through genuine care, collaboration, and service excellence. The company fosters a work culture that emphasizes unified purpose, teamwork, and a deep commitment to hospitality. This approach not only ensures exceptional guest experiences but also creates rewarding and meaningful careers for its employees.... Show More
Job Requirements
- High school education required
- Minimum one year in a management role in a hotel required
- Must be able to effectively lead a team
- Knowledge of and ability to operate personal computers and hotel property-specific applications
- Ability to read and speak English fluently
- Ability to perform under pressure
- Must be able to work flexible hours including nights, weekends and holidays
- Must be able to work without constant supervision
- Required to work desk shifts as needed
Job Qualifications
- High school education required
- Some college preferred
- Minimum one year in a hotel management role required
- Must have excellent leadership and organizational skills
- Must have excellent customer service skills
- Must have excellent verbal and written communication skills
- Must be familiar with Microsoft Office
- Ability to operate office equipment such as copier, printer and telephone
- Ability to work a flexible schedule including nights, weekends and holidays
- Ability to work without constant supervision
- Ability to assume front desk duties as needed
- Fluent in English
- Knowledge of additional languages is a plus
- Ability to perform under pressure
Job Duties
- Schedule guest services front desk representatives, night audit staff and breakfast attendants
- Fulfill shift(s) as Manager on Duty as assigned
- Lead the Guest Services team with a hands-on approach
- Maintain staffing levels of the department
- Manage supplies and inventory controls for the Front Office and Pantry
- Provide management support and coverage in other hotel areas as needed
- Review schedules and address issues promptly
- Conduct guest services meetings to keep employees informed
- Train and troubleshoot hotel computer systems
- Complete daily credit checks and adhere to front office systems and controls
- Ensure knowledge of company and hotel marketing programs
- Recruit, manage, and train Front Office Team members
- Train staff on company and brand standard programs
- Administer rewards programs and requirements training
- Maximize room occupancy at best rates
- Establish consistent Standard Operating Procedures
- Ensure compliance with company appearance and grooming standards
- Assign duties and shifts and monitor performance
- Review guest experience scores and recommend improvements
- Respond to guest inquiries, complaints and special requests
- Create a motivated and productive work environment
- Track corporate accounts
- Assume front desk clerk duties if necessary
- Comply with security, fire, health and safety regulations
- Oversee smooth operation of breakfast service if applicable
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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