Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
This leading hospitality company is renowned for its commitment to exceptional guest experiences and sustainable hotel management practices. As a prominent player in the hotel industry, they focus on combining excellent service and eco-friendly operations to enhance value for guests and stakeholders alike. The company upholds standards that not only meet but exceed conventional hospitality benchmarks, ensuring each hotel property operated under its brand exemplifies quality and sustainability.
The role of managing the hotel front office operations is vital to the company’s mission of delivering outstanding guest service. The front office is the first point of contact for guests and plays a critical role in shaping their overall experience. This position is designed for an individual who is passionate about hospitality and capable of leading a team with a focus on both guest satisfaction and operational efficiency. The manager will be responsible for overseeing the front office staff, ensuring adherence to established service protocols and sustainability standards that reflect the company’s core values.
This position offers a structured career progression path starting from Assistant General Manager to General Manager, and ultimately to Area General Manager. This advancement track provides significant growth opportunities for motivated professionals seeking long-term careers in hotel management.
Responsibilities in this role include recruiting, training, scheduling, and coaching front office associates to guarantee they perform up to brand standards. Attention is given to monitoring guest satisfaction scores and implementing strategies aimed at continuous improvement. The front office operations manager will also have financial oversight responsibilities, including managing budgets, complying with accounting controls, forecasting, and approving necessary capital expenditures.
Supervision extends to all guest services department managers, creating a collaborative environment geared towards high performance and consistent guest service excellence. The role demands vigilance in managing guest correspondence and incident reports, as well as maintaining oversight of vendor and personnel contracts throughout the hotel. Additionally, optimizing room occupancy rates and managing overbooking scenarios effectively are key operational tasks.
The company emphasizes safety in the workplace, requiring adherence to OSHA standards and safe work habits, ensuring a secure environment for all team members. Candidates will perform additional duties as assigned to support the overall operational excellence and reinforce the brand’s reputation.
In summary, this role offers a dynamic and demanding environment perfect for experienced hospitality professionals dedicated to advancing their career while driving exceptional guest experiences. It combines leadership, financial acumen, and operational expertise against the backdrop of a company that values people, quality, agility, and accountability.
The role of managing the hotel front office operations is vital to the company’s mission of delivering outstanding guest service. The front office is the first point of contact for guests and plays a critical role in shaping their overall experience. This position is designed for an individual who is passionate about hospitality and capable of leading a team with a focus on both guest satisfaction and operational efficiency. The manager will be responsible for overseeing the front office staff, ensuring adherence to established service protocols and sustainability standards that reflect the company’s core values.
This position offers a structured career progression path starting from Assistant General Manager to General Manager, and ultimately to Area General Manager. This advancement track provides significant growth opportunities for motivated professionals seeking long-term careers in hotel management.
Responsibilities in this role include recruiting, training, scheduling, and coaching front office associates to guarantee they perform up to brand standards. Attention is given to monitoring guest satisfaction scores and implementing strategies aimed at continuous improvement. The front office operations manager will also have financial oversight responsibilities, including managing budgets, complying with accounting controls, forecasting, and approving necessary capital expenditures.
Supervision extends to all guest services department managers, creating a collaborative environment geared towards high performance and consistent guest service excellence. The role demands vigilance in managing guest correspondence and incident reports, as well as maintaining oversight of vendor and personnel contracts throughout the hotel. Additionally, optimizing room occupancy rates and managing overbooking scenarios effectively are key operational tasks.
The company emphasizes safety in the workplace, requiring adherence to OSHA standards and safe work habits, ensuring a secure environment for all team members. Candidates will perform additional duties as assigned to support the overall operational excellence and reinforce the brand’s reputation.
In summary, this role offers a dynamic and demanding environment perfect for experienced hospitality professionals dedicated to advancing their career while driving exceptional guest experiences. It combines leadership, financial acumen, and operational expertise against the backdrop of a company that values people, quality, agility, and accountability.
Job Requirements
- Work schedule varies and may include working on holidays and weekends
- Requires standing for extended periods walking pushing lifting up to 25 pounds bending and reaching stooping kneeling or crouching
Job Qualifications
- Associate’s or Bachelor’s degree preferred
- 2 to 5 years hospitality related experience
Job Duties
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures
- Develop implement and monitor daily weekly monthly and annual department-wide budgets and forecasts Review submit for approval and order capital budget items as required
- Supervise all guest services department managers
- Review correspondence from guests and incident logs and direct staff according to information obtained
- Oversee all vendor and personnel contracts throughout the hotel
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies
- Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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