Front Office Manager

AC Hotel Boston North, located at 95 Station Landing in Medford, Massachusetts, is a distinguished property within the AC Hotels brand portfolio, managed by Colwen Management, Inc., an independent franchisee. This hotel is part of a vibrant hospitality group known as Colwen Hotels, which comprises 40 hotels spread across nine states. With a reputation built on hard work, character, and authenticity, Colwen Hotels fosters a culture of innovation and empowerment, encouraging associates to contribute fresh, guest-focused ideas. The group’s continued expansion presents exciting career growth and advancement opportunities for employees throughout its properties.

This particular role is for a Full-Time Front Office Manager at the AC Hotel Medford, a Colwen Hotels property, where the professional will be responsible for overseeing the Front Desk and Night Audit teams. The position is classified under management and specifically falls within the Rooms and Guest Services Operations category. As a key team leader, the Front Office Manager will focus on ensuring exceptional guest and associate satisfaction by cultivating a service-driven environment and supporting team members' professional development. Reporting duties encompass operational management, staff recruitment, training, performance monitoring, and maintaining budgetary controls to optimize department efficiency.

The Front Office Manager is tasked with daily operational oversight to meet and surpass Colwen Hotels and brand standards. This involves recruiting and hiring associates, setting departmental goals, managing associate engagement and recognition initiatives, and maintaining collaborative relationships built on dignity and respect. The role also includes managing departmental inventories, supervising staffing levels to align with service and financial objectives, and coaching employees to enhance their skills and performance. Financial responsibilities involve understanding budgets, payroll, and operational expenses, alongside rigorous adherence to credit and cash handling policies.

This management position demands a proactive approach to troubleshooting guest issues, leadership in team motivation, and a strong commitment to upholding consistent hotel standards. The successful candidate will greet VIP guests, handle special service arrangements, and review pertinent reports to ensure operational concerns are swiftly addressed. Overall, the Front Office Manager leads efforts to efficiently manage occupancy, financial metrics, and to deliver continuous guest satisfaction through innovative service solutions.

Colwen Management offers a competitive salary in the range of $60,000 to $65,000 annually, supplemented by a comprehensive benefits package including medical, dental, vision insurance, flexible spending, and several employee assistance programs. The role requires a commitment to working varied shifts, including nights, weekends, and holidays, reflecting the dynamic nature of hospitality management. The company is committed to providing equal employment opportunities and building an inclusive environment for all employees. This position empowers individuals to grow their careers within a supportive and growth-oriented hospitality group that values creativity, dedication, and guest-centric excellence.