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Front Office Manager
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.50 - $26.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k
Paid Time Off
employee perks
Job Description
Holiday Inn Express & Suites Arpt-Belmont located at 250 Beatty Dr, Belmont, NC 28012 is part of Maya Hotels, a reputable hospitality management company dedicated to providing exceptional guest experiences. Maya Hotels operates multiple well-known brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. Maya Hotels distinguishes itself by fostering a friendly and professional atmosphere, emphasizing operational excellence and customer satisfaction. As a respected leader in the hospitality industry, Maya Hotels offers a supportive work environment and numerous opportunities for career growth within its diversified brand portfolio.
The Front Office Ma... Show More
The Front Office Ma... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- Minimum 2 years supervisory experience in front office or hospitality management
- Strong leadership and communication skills
- Proficient in property management and reservation software
- Strong guest relations and problem-solving skills
- Ability to work varied shifts including weekends and holidays
- Ability to stand for extended periods and lift up to 25 lbs
- Comfortable working in a fast-paced, guest-facing environment
Job Qualifications
- Bachelor's degree in hospitality management or related field preferred
- 2+ years of supervisory experience in front office, guest services, hospitality management or similar leadership role
- Strong ability to train, mentor, and manage front office staff effectively
- Strong ability to interact with guests, resolve complaints, and enhance guest experiences
- Ability to think clearly under pressure and make quick, effective decisions
- Familiarity with hotel property management systems (PMS) and reservation software
- Understanding of revenue management, budgeting, and reporting
- Willingness to work varied schedules including nights, weekends, and holidays
Job Duties
- Supervise and train front desk staff including receptionists, concierge, and bell staff
- Set clear performance expectations, conduct regular evaluations, and provide coaching
- Foster a positive, team-oriented work environment that enhances guest services
- Lead by example by delivering exceptional customer service and professionalism
- Ensure a warm and efficient check-in/check-out process for all guests
- Handle guest inquiries, requests, and concerns with professionalism and efficiency
- Oversee reservation processes ensuring accuracy and efficiency in bookings
- Implement strategic pricing and upselling to maximize occupancy and revenue
- Develop and enforce standard operating procedures for the front office team
- Maintain accurate records of guest accounts, financial transactions, and room inventory
- Assist in preparing and managing the front office budget and optimizing departmental expenses
- Analyze financial reports to maximize revenue and minimize expenses
- Collaborate with accounting to ensure accurate billing and financial reconciliations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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