Front Office Manager

Holiday Inn Express & Suites Arpt-Belmont located at 250 Beatty Dr, Belmont, NC 28012 is part of Maya Hotels, a reputable hospitality management company dedicated to providing exceptional guest experiences. Maya Hotels operates multiple well-known brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. Maya Hotels distinguishes itself by fostering a friendly and professional atmosphere, emphasizing operational excellence and customer satisfaction. As a respected leader in the hospitality industry, Maya Hotels offers a supportive work environment and numerous opportunities for career growth within its diversified brand portfolio.

The Front Office Manager role at Maya Hotels specifically focuses on overseeing front desk operations at the Holiday Inn Express & Suites Arpt-Belmont. This is a key leadership position responsible for managing a high-performing front desk team including receptionists, concierge, and bell staff. The manager ensures a seamless check-in and check-out process, maintains guest satisfaction, and drives operational standards in compliance with hotel policies and safety measures. This is a full-time role with competitive salary and performance-based bonuses, aimed at candidates who thrive in fast-paced, guest-centered environments and possess strong organizational and leadership skills.

As Front Office Manager, you will be instrumental in developing and mentoring your team to provide outstanding service and create a welcoming experience for all guests. You will lead by example in professionalism and customer service, supervise day-to-day operations, and enforce standard operating procedures. Your responsibilities will extend into managing reservations and revenue strategies to maximize occupancy and hotel profitability. Collaborating closely with sales, marketing, and accounting departments, you will contribute to financial management, budgeting, and resource optimization.

The position requires solid experience in hospitality management or front office operations, with at least 2 years in a supervisory role preferred. A bachelor’s degree in hospitality management or a related field is desired to complement the hands-on skills. Strong communication, problem-solving, and technical proficiency in property management systems are essential to successfully manage guest relations and operational challenges. Flexibility to work varied shifts including nights, weekends, and holidays is also expected.

Maya Hotels supports its employees with comprehensive benefits including medical, dental, and vision insurance, employer-paid life insurance, retirement savings with 401K employer contributions, generous paid time off, and employee perks such as hotel discounts and referral programs. Joining the team means becoming a valued member of a hospitality family that prioritizes career development and a work-life balance in a collaborative, energetic work setting.