Front Office Manager

The Fairmont Olympic is regarded as Seattle's most celebrated treasure and a premier luxury hotel with a rich history dating back to its opening in 1924. This iconic establishment has long been the region's preferred destination for prominent civic and social events, including honeymoons, birthday celebrations, and in-city getaways. Known for its timeless elegance and superior service, the Fairmont Olympic offers an unmatched blend of luxury and history, making it a key landmark in Seattle’s hospitality landscape. The hotel continuously strives to create memorable experiences for every guest through a commitment to personalized service and attention to detail.

At Fairmont Hotels & Resorts, delivering engaging, sincere, and personalized service is at the core of turning moments into lasting memories for our guests. We are currently seeking a dedicated Front Office Manager to join our team at the Fairmont Olympic. As a pivotal member of the management team, the Front Office Manager will lead the Front Desk and Royal Service teams, ensuring the delivery of exceptional service with purpose and authenticity. This leadership role requires inspiring and developing a team of service ambassadors, guaranteeing seamless operations at the front office, and consistently creating warm, thoughtful, and memorable experiences for all guests.

This full-time position offers a competitive annual salary range of $80,000 to $85,000 and includes numerous benefits such as access to an employee travel program with discounted rates worldwide, commuting discounts, comprehensive medical, dental, and vision insurance options, a 401K retirement plan with a 4% match, and paid meal breaks with complimentary meals in our staff dining room. Additionally, this role presents opportunities for career growth and development through our learning academies and internal mobility programs.

The Front Office Manager will report to the Assistant Director of Rooms and will be entrusted with driving continuous improvements in colleague engagement and guest satisfaction. A critical part of the role includes maximizing revenue performance by collaborating in yield management and integrating the hotel-wide Accor Live Limitless loyalty program into the guest experience. The ideal candidate will be a people-focused leader who fosters a culture of engagement, accountability, and service excellence through visible leadership and teamwork. The manager will oversee all aspects of front office operations, including guest check-in and check-out processes, handling guest concerns promptly and professionally, staffing management, scheduling, and ensuring compliance with department policies and service standards.

Key responsibilities extend to conducting regular departmental meetings, mentoring front desk personnel, coordinating with other departments, and maintaining operational and administrative standards. This leadership role requires a proactive approach to resolving both guest and employee issues, promoting a welcoming environment in the lobby, and upholding high standards of appearance and professionalism both personally and within the team.

In summary, the Front Office Manager at Fairmont Olympic will play a vital role in maintaining the hotel's esteemed reputation by leading a team that exemplifies Fairmont’s commitment to service excellence, ensuring every guest interaction is thoughtful and exceeds expectations. This role is ideal for a motivated hospitality professional with a passion for leadership, guest service, and operational excellence in a dynamic, fast-paced luxury hotel environment.