Front Office Manager

Our hiring establishment is a distinguished hotel known for providing exceptional guest experiences and upholding the highest standards of hospitality and sustainability. The hotel operates within a dynamic and competitive industry where customer satisfaction and operational excellence are paramount. As a reputable brand within the hospitality sector, it prides itself on dedicated service, sustainable practices, and continuous growth, striving to be a leader in guest services and employee development.

We are seeking a skilled and motivated Front Office Manager to join our team, a pivotal role responsible for overseeing hotel front office operations in line with established guest service and sustainability standards. The successful candidate will have the opportunity to contribute significantly to the hotel’s guest satisfaction goals while supporting and leading front office associates to deliver exceptional service. Compensation for this position ranges from $70,304 to $75,000 per year, reflecting the importance and responsibility entrusted to this role.

The Front Office Manager will be key in managing, training, and coaching the front office team to ensure performance aligns with brand standards and the core values upheld by our company. This role encompasses various critical functions including financial management of front office operations, compliance with accounting procedures, budgeting, and vendor contract oversight. Attention to guest satisfaction metrics and proactive strategy development to enhance guest experience form a substantial part of the role.

Beyond the core administrative and leadership responsibilities, the Front Office Manager will supervise all guest services department managers, review guest correspondence and incident logs, and ensure that hotel front office operations maximize efficiency with minimal overbooking. The role also involves developing strategic action plans to address service deficiencies and maintaining a safe and compliant work environment following MSDS and OSHA standards.

Promising a career growth path from Assistant General Manager to General Manager, and ultimately Area General Manager, this role offers a valuable opportunity for professionals eager to advance within the hospitality industry. The ideal candidate will bring 2 to 5 years of hospitality-related experience and preferably possess an Associate's or Bachelor’s degree. Flexibility in work schedule and ability to perform physical tasks such as standing for extended periods and lifting up to 25 pounds are essential, reflecting the dynamic environment of hospitality operations.

At the core of this role is a commitment to our company’s beliefs: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. These guiding principles shape the work culture and service philosophy, empowering the Front Office Manager to lead effectively and contribute to the hotel’s ongoing success and guest satisfaction.