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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,304.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible spending account
Professional Development
Job Description
Our hiring establishment is a distinguished hotel known for providing exceptional guest experiences and upholding the highest standards of hospitality and sustainability. The hotel operates within a dynamic and competitive industry where customer satisfaction and operational excellence are paramount. As a reputable brand within the hospitality sector, it prides itself on dedicated service, sustainable practices, and continuous growth, striving to be a leader in guest services and employee development.
We are seeking a skilled and motivated Front Office Manager to join our team, a pivotal role responsible for overseeing hotel front office operations in line with established guest service and s... Show More
We are seeking a skilled and motivated Front Office Manager to join our team, a pivotal role responsible for overseeing hotel front office operations in line with established guest service and s... Show More
Job Requirements
- Associate’s or Bachelor’s degree preferred
- 2 to 5 years hospitality related experience
- Ability to work varied schedule including holidays and weekends
- Ability to stand for extended periods
- Ability to walk, push, lift up to 25 pounds, bend and reach, stoop, kneel, or crouch
Job Qualifications
- Associate’s or Bachelor’s degree preferred
- 2 to 5 years hospitality related experience
Job Duties
- Interview, select, train, schedule, coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures
- Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts
- Review and submit for approval capital budget items as required
- Supervise all guest services department managers
- Review correspondence from guests and incident logs and direct staff according to information obtained
- Oversee all vendor and personnel contracts throughout the hotel
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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