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Job Overview
Compensation
Hourly
Exact $17.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
Our client is a distinguished hotel known for its commitment to providing exceptional hospitality services and a memorable guest experience. The hotel prides itself on maintaining high standards in all aspects of operations, ensuring guest satisfaction and operational excellence. Renowned for its luxurious accommodations and attentive service, the establishment operates with a strong focus on professionalism, teamwork, and innovation within the hospitality industry. This esteemed property employs a diverse team dedicated to upholding the values of quality, integrity, and guest-centric service, making it a leading name in the hotel sector.\n\nWe are currently seeking a seasoned Front Office Manager to join... Show More
Job Requirements
- High school diploma or equivalent
- minimum 3 years of experience in front office management or related hospitality role
- proficiency with front office computer systems and reservation software
- strong leadership capabilities
- excellent communication skills
- ability to work flexible hours including weekends and holidays
- good problem-solving ability
- attention to detail and organizational skills
- ability to maintain professionalism under pressure
- knowledge of hotel cash handling and credit policies
- availability to work in a hotel environment
Job Qualifications
- High school diploma or equivalent
- proven experience in front office management or similar role
- strong leadership and interpersonal skills
- excellent communication and customer service abilities
- proficiency in front office computer systems and reservation software
- ability to manage budgets and prepare reports
- problem-solving skills and ability to handle guest complaints effectively
- knowledge of hotel policies and cash handling procedures
- ability to analyze room revenue and occupancy data
- strong organizational and multitasking skills
- ability to work under pressure in a fast-paced environment
Job Duties
- Train cross-train and retrain all front office personnel
- participate in the selection of front office personnel
- schedule the front office staff
- supervise workload during shifts
- evaluate the job performance of each front office employee
- maintain working relationships and communicate with all departments
- verify that accurate room status information is maintained and properly communicated
- resolve guest problems quickly efficiently and courteously
- update group information and maintain monitor and prepare group requirements and relay information to appropriate personnel
- review and complete credit limit report
- work within the allocated budget for the front office
- receive information from the upper-manager and pass on pertinent details to the incoming employees
- enforce all cash handling check-cashing and credit policies
- conduct regularly scheduled meetings of front office personnel
- wear the proper uniform at all times and require all front office employees to wear proper uniforms at all times
- uphold the hotel’s commitment to hospitality
- prepare performance reports related to the front office
- maximize room revenue and occupancy by reviewing status daily analyse rate variance monitor credit reports and maintain close observation of daily house count and monitor the selling status of the house daily ie flash report allowance etc
- monitor high-balance guests and take appropriate action
- ensure implementation of all hotel policies and house rules
- operate all aspects of the Front Office computer system including report generation and analysis
- prepare revenue and occupancy forecasting
- ensure logging and delivery of all messages packages and mail in a timely and professional manner
- ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees
- monitor all VIP special guests and requests
- maintain the required pars level of all front office and stationery supplies
- review daily front office work and activity reports generated by night audit
- review front office log book and guest feedback forms on a daily basis
- maintain an organised and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs
- perform other duties as requested by management
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