You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
Highgate is a prominent real estate investment and hospitality management company with over 30 years of experience and $15 billion of assets under management. With a global portfolio including more than 400 hotels across North America, Europe, the Caribbean, and Latin America, Highgate has established itself as a leader in the hospitality industry. The company's strategic expertise spans the entire property cycle, from initial planning and development through recapitalization or eventual disposition. Highgate is recognized for creating diverse portfolios encompassing bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all defined by contemporary programming and digital innovation. Employing... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 5 years experience in a hotel or related hospitality field
- Proven supervisory experience
- Proficiency in computer systems and software used by the company
- Valid driver’s license
- Ability to work flexible hours including long and light shifts
- Able to exert physical effort such as lifting up to 20 pounds occasionally
- Strong communication skills
- Problem-solving aptitude
- Ability to maintain professional demeanor
- Effective multitasking and organizational skills
- Commitment to adherence to company policies and standards
- Availability to attend required meetings and trainings
- Regular punctual attendance
- Ability to maintain confidentiality
Job Qualifications
- At least 5 years of progressive experience in a hotel or related field or a 2-year college degree and 3 or more years of related experience or a 4-year college degree and at least 1 year of related experience
- Supervisory experience required
- Proficient in Windows, company approved spreadsheets and word processing
- Valid driver’s license from applicable state
- Must be able to communicate effectively verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner
- Effective listening skills to understand and clarify concerns raised by employees and guests
- Ability to multitask and prioritize departmental functions to meet deadlines
- Attend all hotel required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain regular attendance in compliance with Highgate Hotel standards
- Maintain high standards of personal appearance and grooming
- Comply with Highgate Hotel standards and regulations to encourage safe and efficient operations
- Able to handle problems including anticipation, prevention, identification and resolution
- Ability to understand and evaluate complex information and data
- Maintain confidentiality of information
- Perform other duties as requested by management
Job Duties
- Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls in an attentive, courteous and efficient manner
- Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel SOPs
- Carry a cell phone at all times
- Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel SOPs
- Develop employee morale and ensure training of Guest Services personnel
- Maximize room revenue and occupancy by reviewing status daily and analyzing rate variance
- Attend daily and monthly Rooms Merchandising meetings
- Participate in required M.O.D. program as scheduled
- Review Guest Services staff's worked hours for payroll compilation and submit to Accounting timely
- Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements
- Ensure no-show revenue is maximized through consistent and accurate billing
- Maintain Highgate Hotel SOPs regarding Purchase Orders, vouchering of invoices and checkbook accounting
- Ensure Wage Progress, Productivity and Ten Day Forecast are completed timely according to SOPs
- Promote open communication with managers, employees and other departments
- Work closely with Accounting on follow-up items such as returned checks, rejected credit cards and employee discrepancies
- Operate all aspects of the Front Office computer system including software maintenance, report generation and analysis
- Monitor proper operation of the P.B.X. console ensuring SOP compliance
- Ensure staff greet and welcome all guests following SOPs
- Implement all Highgate Hotel policies and house rules
- Ensure sign off of all Service Standards by Position for Guest Services staff
- Assist in preparation of revenue and occupancy forecasting
- Ensure timely logging and delivery of all messages, packages and mail
- Maintain constant communication with Housekeeping, Reservations and the Credit Manager
- Operate radios efficiently and professionally
- Coordinate implementation of Highgate Hotel’s service philosophy
- Ensure correct and accurate cash handling at the Front Desk
- Follow and enforce all Highgate Hotel credit policies
- Ensure employees are always attentive, friendly, helpful and courteous
- Maintain and monitor Lost and Found procedures
- Establish and maintain key control system
- Ensure participation in monthly team meetings
- Focus Guest Services Department on contributing to Guest Service and audit scores
- Monitor all VIPs, special guests and requests
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: