Front Office Manager

Hyatt Place East End is a distinguished select-service hotel located on the scenic Peconic River. Offering a resort-like atmosphere with 100 guest rooms, this hotel prides itself on combining comfort, style, and a welcoming environment for all visitors. Known for its exceptional service standards, Hyatt Place East End caters to a blend of business and leisure travelers seeking a memorable stay enhanced by a variety of amenities and thoughtful guest services. As part of the globally recognized Hyatt brand, the East End property reflects the commitment to quality service and guest satisfaction synonymous with the Hyatt name.

The Front Office Manager position at Hyatt Place East End presents an exciting career opportunity for motivated and experienced hospitality professionals. This leadership role involves direct responsibility for overseeing the guest services area including the Front Desk and Reservations departments. The role requires a hands-on, engaged management style focused on maintaining high standards of guest satisfaction and operational efficiency. The Manager will support the General Manager and Assistant General Manager in ensuring the hotel’s profitable management, covering all aspects from customer service excellence to employee training and operational logistics. The Front Office Manager also provides critical support to Food & Beverage and Housekeeping as needed, demonstrating a collaborative approach that helps maintain seamless hotel operations.

This position demands exceptional interpersonal and leadership skills, combined with a professional and caring approach toward employees. The Manager is expected to actively engage with both guests and team members, ensuring that all front office services reflect the “Guest First” philosophy central to Hyatt’s service ethos. The successful candidate must be flexible with working hours, capable of managing long shifts when required, and possess strong organizational capabilities. Proficiency in relevant technology including Windows-based systems, spreadsheets, word processing software, and point-of-sale/administration systems is essential. Experience in cash handling and accounting duties further strengthens the ability to maintain financial control within the department.

In addition to operational leadership, the Front Office Manager plays a vital role in recruitment, training, and development of front office staff. This includes monitoring staffing needs, coaching team members, and ensuring adherence to hotel standards through regular auditing of public and guest areas. Collaboration with the Rooms Division, including Housekeeping and Engineering, is key to optimizing guest experience and operational success. The position is suited to candidates with at least three years of progressive experience in front office management or supervision, ideally complemented by hospitality education such as a diploma or college degree. Multilingual abilities are considered an asset in serving the diverse guest population.

The role offers a rewarding path for career growth within Hyatt Place East End, supported by a commitment to equal opportunity employment. The company fosters an inclusive and respectful workplace culture that encourages professional development and values each employee's contribution. This opportunity is ideal for hospitality leaders who are passionate about delivering exceptional guest experiences while driving operational excellence in a dynamic hotel environment.